Vanessa Cabrera
Tyngsboro,MA
Summary
10+ years of experience as a server/bartender. 3+ years as a associate/manager. I am a loyal and dedicated individual who has a great deal of ambition. Although my experience is brief I am eager to learn and am an avid competitor. I am very attentive and always up to a good challenge. I am seeking a position where I can develop and excel while giving my employer the best opportunity to succeed.
Overview
14
14
years of professional experience
Work History
Bartender/ Associate
Red Heat Tavern-Bedford, MA
Bedford, MA
08.2023 - Current
- Created, implemented, and managed systems that ensured restaurant excellence and achieved high operating standards
- Updated constantly to remain knowledgeable of local, state, and federal laws for legal compliance across all facets of the restaurant
- Oversaw all culinary, restaurant, beverage, and kitchen operations
- Effectively supervised dining floor staff to ensure professional service and guest satisfaction during hours of operation
- Built rapport with restaurant guests and ensured an organic, enjoyable, and memorable experience.
Bartender/Server
STACKS-Haverhill, MA
Haverhill, MA
08.2022 - Current
- Verify identification and age requirements of customers
- Mix traditional and creative cocktails
- Process payment from customers
- Clean glasses and bar utensils
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular customers to create a positive atmosphere.
Bar Lead/Corporate Trainer
110 Grill-Chelmsford, MA
Chelmsford, MA
08.2014 - 10.2022
- Mixing and serving alcoholic beverages to customers
- Follow all safety and sanitation policies when handling food and beverages
- Check customer's identification to confirm that they are legally able to consume alcohol
- Monitor the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated
- Ensure that customers receive an efficient and prompt service
- Maintain the cleanliness of the bar area
- Corporate trainer: Train new employees on proper bar service, pours, FOH steps of service and various tasks
- Ensure that all bar opening/closing duties are performed
- Worked with General Manager to organize prep lists for bar staff
- Informed all customers of new promotions, menu items and loyalty programs that were currently offered
- Helped managers with bar inventory and liquor orders
- Worked directly with vendors on all orders for the bar and inquired about any new promotional offers for the restaurant.
Hair Salon Receptionist
Indigo Salon and Day Spa-Lowell, MA
Lowell, MA
08.2014 - 05.2015
- Instruct customers about salon and spa treatments and explain the different spa packages and massage styles
- Manage the receptionist area including greeting visitors and responding to telephone and in-person requests
- Do daily check for salon compliance
- Received and distributed mail and phone messages in a timely manner
- Recommended beauty care and cosmetic products to customers
- Performed all required opening and closing procedures
- Keep records of clients and payments for services rendered in salon.
Remittance clerk/Cost Analyst
Zwicker and Associates-Andover, MA
Andover, MA
03.2011 - 01.2014
- Responsible for handling activities of remittance processing including attending to customer's inquiries, ensuring all activities of the units are carried out in compliance with policy rules and regulations
- Ensure proper funds are being imported to clients accounts with branch before updating the System for processing
- Ensure completeness of documentation before obtaining approval from authorized person
- Release Wires and ACH's to proper client in a timely manner
- Follow-up with customers to ensure compliance
- File and scan documents in proper Remittance folder for safe-keeping and audit purposes
- Perform/ monitor registration / system update (daily) for external and internal report, update information required against all accounting spreadsheets processed before end of day
- Update of both internal and external policy governing remittance activities
- Perform other tasks as assigned by Head of Customer Services /Operations Manager
- Train new employees on Remittances and other various tasks
- Ensure all clients receive their End of Month remittances before deadlines provided by client
- Responsible for refunds and mis-postings to various client accounts
- Perform check and balances of all insufficient funds received for the day
- Sent out checks that were released for the day of and processed all in a timely manner.
Technical Recruiter
System Pros-Billerica, MA
Billerica, MA
03.2010 - 03.2011
- Drove the hiring process in a high-volume / time-sensitive environment, working directly with hiring managers and managing candidates through the process to have them placed on assignments
- Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions
- Specialized in Software Engineers/Hardware Engineers
- Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies
- Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates
- Negotiated salaries and hourly rates, extended offers of employment to successful candidates and filled all the necessary paperwork after the hire.
Education
Certificate in Cosmetology -
Blaine Cosmetology
Lowell, MA09.2009
Associate's degree in Criminal Justice - Administration of Justice -
Middlesex Community College
Lowell, MA06.2006
High school diploma -
Lowell High School
Lowell, MA05.2003
Skills
- Aloha POS
- Inventory control
- Micros POS
- Serving
Timeline
Bartender/ Associate
Red Heat Tavern-Bedford, MA
08.2023 - Current
Bartender/Server
STACKS-Haverhill, MA
08.2022 - Current
Bar Lead/Corporate Trainer
110 Grill-Chelmsford, MA
08.2014 - 10.2022
Hair Salon Receptionist
Indigo Salon and Day Spa-Lowell, MA
08.2014 - 05.2015
Remittance clerk/Cost Analyst
Zwicker and Associates-Andover, MA
03.2011 - 01.2014
Technical Recruiter
System Pros-Billerica, MA
03.2010 - 03.2011
Certificate in Cosmetology -
Blaine Cosmetology
Associate's degree in Criminal Justice - Administration of Justice -
Middlesex Community College
High school diploma -
Lowell High School