Vanessa Cardenas
Saint Albans
Summary
Adept at enhancing operational efficiency and guest satisfaction, I spearheaded housekeeping teams at Marriot Hotel, mastering skills in room inspection and staff training. My proactive management and coordination boosted cleanliness standards, achieving significant improvements in service delivery. With a keen focus on customer service and departmental synergy, I excel in elevating housekeeping excellence.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Marriot Hotel
Queens
02.2023 - Current
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Established effective communication between team members in order to foster a positive work environment.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Provided feedback on employee performance, identifying areas of improvement while recognizing .
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Housekeeping Supervisor
Fairfield Hotel
Queens
03.2023 - 01.2024
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created and implemented daily cleaning schedules for staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Prepared work schedules for associates to promote proper staffing levels.
- Daily inspecting rooms and making sure that the room is in the standards of the hotel.
Housekeepers
Riverview Nursing Home
New York
10.2018 - 09.2020
- Observed proper use of chemicals when cleaning various surfaces.
- Emptied trash receptacles throughout the property.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Scrubbed kitchen appliances, countertops.
- Disinfected telephones, light switches and other frequently touched objects.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
Housekeeper
Ramada INN Hotel
Queens
06.2016 - 07.2017
- Followed safety procedures when handling hazardous materials.
- Scrubbed kitchen appliances, countertops and fixtures.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Polish and dusted furniture.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Assisted in laundry services including washing, drying, and folding linens.
- Clean 12 to 14 rooms strip beds, place dirty linen and dirty towels inside of a laundry bag replaced with new fresh linen, make beds, clean bathrooms, vacuum mop, and sweep. Report to supervisors if I see any damages in the room.
Education
High School Diploma -
New Town High School
Queens, New York06-2004
Some College (No Degree) - Education
Touro College
Queens, NYSkip English And Spanish
Skills
- Ordering cleaning supplies
- Cleaning practices
- Department coordination
- Task assignment
- Sorting and washing laundry
- Customer service
- Staff training and development
- Housekeeping
- Room inspection
- Training and mentoring
Timeline
Housekeeping Supervisor
Fairfield Hotel
03.2023 - 01.2024
Housekeeping Supervisor
Marriot Hotel
02.2023 - Current
Housekeepers
Riverview Nursing Home
10.2018 - 09.2020
Housekeeper
Ramada INN Hotel
06.2016 - 07.2017
High School Diploma -
New Town High School
Some College (No Degree) - Education
Touro College
Skip English And Spanish