Vanessa Cardenas
Girdwood
Summary
Dynamic Sales Manager at The Ice Cream Shop with proven expertise in enhancing customer engagement and driving sales through effective promotional strategies. Bilingual in Spanish and English, I excel in building strong relationships and analyzing market trends to optimize inventory and improve service quality, resulting in increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Sales Manager
The Ice Cream Shop
Girdwood, AK
03.2021 - Current
- Assisted in developing sales strategies to enhance customer engagement.
- Supported team in executing promotional campaigns to boost product visibility.
- Contributed to market research efforts, identifying potential client needs and trends.
- Analyzed sales data to identify trends, adjust merchandise displays, and improve customer engagement.
- Streamlined operational processes, resulting in improved efficiency within the retail environment.
- Supervised daily operations, ensuring adherence to company policies and maintaining high standards of service quality.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Served as Spanish / English translator for Spanish speaking customers & English speaking staff members.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Led team in achieving sales targets and enhancing customer satisfaction through effective training and mentoring.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Organized promotional events and interacted with community to increase sales volume.
Caregiver
Family/Grandpatents in US & Mexico
Anchorage, AK
02.2020 - 03.2024
- Served as English / Spanish translator Spanish speaking grandparents in various aspects of their lives including but not limited to: airports, medical appointments, educational conferences for grandchildren, social events, shopping.
- Contributed to a positive atmosphere for grandparents by using effective communication and active listening skills in both English and Spanish.
- Coordinated transportation,scheduling for medical appointments and social activities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Shopped to provide ingredients for grandparents to prepare meals.
Education
High School Diploma -
South Anchorage High School
Anchorage, AK05-2022
Skills
- Bilingual in Spanish and English
- Motivational skills
- Verbal and written communication
- Product knowledge providing sales expertise
- Positive and upbeat
- Rapport and relationship building among staff & customers
- Skilled analytical problem solver
- Order management
- Goals and performance
- Effective decision-making
- Continuous improvements
- Organizing promotional sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
The Ice Cream Shop
03.2021 - Current
Caregiver
Family/Grandpatents in US & Mexico
02.2020 - 03.2024
High School Diploma -
South Anchorage High School