Vanessa Cardenas

Sales Manager

The Ice Cream Shop

03.2021 - Current

Assisted in developing sales strategies to enhance customer engagement.
Supported team in executing promotional campaigns to boost product visibility.
Contributed to market research efforts, identifying potential client needs and trends.
Analyzed sales data to identify trends, adjust merchandise displays, and improve customer engagement.
Streamlined operational processes, resulting in improved efficiency within the retail environment.
Supervised daily operations, ensuring adherence to company policies and maintaining high standards of service quality.
Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Served as Spanish / English translator for Spanish speaking customers & English speaking staff members.
Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
Led team in achieving sales targets and enhancing customer satisfaction through effective training and mentoring.
Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Organized promotional events and interacted with community to increase sales volume.