VANESSA CASTELLANOS
Bakersfield,CA
Summary
Motivated focused on helping team. To learn and grow from my work environment. Highly- motivated employee with desire to take on new challenges.
Overview
11
11
years of professional experience
Work History
Behavior Technician
special explorers center
Bakersfield, CA
06.2024 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Developed and implemented ABA treatment plans based on assessment data and behavioral goals.
- Instructed students on how to apply positive reinforcement techniques when addressing challenging behaviors.
Auto Parts Delivery Driver
AutoZone
Bakersfield, CA
07.2021 - Current
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting..
- Collected payments from customers and checked parts for accuracy by comparing to invoice description.
- Checked merchandise for damage and labeling.
- Completed basic maintenance for company vehicles.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Operated point of sales and parts lookup computer systems.
- Performed complimentary services, battery installation, testing and wiper installations.
Retail Sales Associate
Gap Factory
Bakersfield, CA
12.2018 - 07.2021
- Continuously recommended operational improvements to enhance quality, improve production times and reduce costs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Created price tags and merchandise signs for new items.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted in ringing up sales at registers and bagging merchandise.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Team Member
Sparkle Uniform & Linen Service
Bakersfield, CA
10.2016 - 11.2018
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- making order for new shipping
- measuring new clients
- used different types of machine including computer - operated models to complete laundry loads
- chipping clothes and closing orders to be ready for customers
Account Manager
whitestone cleaning
Bakersfield, CA
04.2016 - 10.2016
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Resolved customer complaints by offering creative solutions and incentives.
- Supervised accounting team of 4 employees.
- created schedules, shift reports and other business documentation.
- order cleaning supplies
- created quickbook and send invoices on business
Housekeeping Aide
Motor City GMC
Bakersfield, CA
08.2015 - 01.2016
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Monitored common areas for cleanliness and safety.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
Certified Nursing Assistant
kern rehab and sub acute
Bakersfield, CA
08.2013 - 07.2015
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted residents in preparing for activities and social programs.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Observed and reported unusual symptoms and changes to charge nurse.
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA05.2013
Certified - Nursing Assistance
Regional Occupational Center
Bakersfield, CA04.2013
Skills
- First Aid/CPR
- Customer service
- Team management
- Computer skills
- Community activities
- multi-line phone operation
- payment processing
- medical chart document
- schedule and calendar management
- cleaning and organization
- multitasking ability
- bilingual
- ABA techniques
- Positive Reinforcement
- Positive and negative reinforcements
- Applied Behavior Analysis
- Data collection and analysis
- Behavior reduction procedures
- Goal attainment
Timeline
Behavior Technician
special explorers center
06.2024 - Current
Auto Parts Delivery Driver
AutoZone
07.2021 - Current
Retail Sales Associate
Gap Factory
12.2018 - 07.2021
Team Member
Sparkle Uniform & Linen Service
10.2016 - 11.2018
Account Manager
whitestone cleaning
04.2016 - 10.2016
Housekeeping Aide
Motor City GMC
08.2015 - 01.2016
Certified Nursing Assistant
kern rehab and sub acute
08.2013 - 07.2015
High School Diploma -
Golden Valley High School
Certified - Nursing Assistance
Regional Occupational Center