Vanessa Cervantes
Downey,CA
Summary
Dynamic Human Resources Administrator with a proven track record at Lagdana Inc, excelling in employee onboarding and payroll administration. Skilled in managing personnel files and fostering employee relations, I effectively maintained confidentiality and enhanced operational efficiency, contributing to a more organized and supportive workplace environment.
Overview
12
12
years of professional experience
Work History
Human Resources Administrator
Lagdana Inc
10.2024 - Current
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Customer Service Representative
CR&R Waste and Recycling Services
01.2016 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
The Law Offices of Philip Peatman
01.2013 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs06-2010
Skills
- Employee relations
- New employee training
- Personnel file management
- Employee onboarding
- Document management
- Payroll administration
- Employee paperwork
Timeline
Human Resources Administrator
Lagdana Inc
10.2024 - Current
Customer Service Representative
CR&R Waste and Recycling Services
01.2016 - 10.2019
Administrative Assistant
The Law Offices of Philip Peatman
01.2013 - 01.2015
High School Diploma -
Santa Fe High School
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