Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Vanessa Chiles

Tuskegee,AL

Summary

To obtain gainful employment within the medical field as a Certified Clinical Medical Assistant/Certified Nursing Assistant. Bringing about 7+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated to providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant (CCMA)

Symbol Health Solutions (City Care)
Auburn, AL
12.2021 - Current
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Certified Nursing Assistant

A Touch of Love Healthcare
Seale, AL
06.2018 - Current
  • Assisted and cared for patients with activities of daily living, Monitor medications, Prepare meals and snacks, Provide Companionship, Help with housekeeping, Assess medical needs and assisted with care plans
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Dispatcher/Driver

Groom Transportation
09.2018 - 08.2022
  • Assigned drivers to appropriate routes and vehicles.
  • Answering phone calls, emails and other inquiries.
  • Created daily logs of dispatched vehicles and personnel.
  • Entered data into computer systems to track dispatched items.
  • Provided customer service support to clients seeking assistance with transportation services.
  • Monitored radio communications between drivers, supervisors and dispatchers.
  • Maintained records of vehicle maintenance schedules and fuel usage.
  • Received and processed customer orders for transportation services.
  • Greeted customers and provided friendly customer service.
  • Processed credit card transactions accurately and efficiently.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.

Medical assistant (MA)

Stopwatch Urgent Care
Auburn, AL
09.2021 - 11.2021
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Certified Nursing Assistant (CNA)

Oak Park Nursing Home
Auburn, AL
09.2019 - 04.2020
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Education

High School Diploma -

Brunswick Job Corps Center
Brunswick, GA
08-2008

Some College (No Degree) - Nursing Assistant

Easter Seals Achievement Center
Opelika, AL

Some College (No Degree) - Medical Assisting

Fortis College
Montgomery, AL

Skills

  • Inventory Management
  • Medical Terminology
  • Patient-focused care
  • Data Entry
  • Phlebotomy
  • Adaptive team player
  • Customer Service
  • Dependable
  • Compassion and Empathy

Certification

  • CPR/BLS Certified
  • Certified Nursing Assistant
  • Certified Medical Assistant

References

References available upon request.

Timeline

Certified Clinical Medical Assistant (CCMA)

Symbol Health Solutions (City Care)
12.2021 - Current

Medical assistant (MA)

Stopwatch Urgent Care
09.2021 - 11.2021

Certified Nursing Assistant (CNA)

Oak Park Nursing Home
09.2019 - 04.2020

Dispatcher/Driver

Groom Transportation
09.2018 - 08.2022

Certified Nursing Assistant

A Touch of Love Healthcare
06.2018 - Current

High School Diploma -

Brunswick Job Corps Center

Some College (No Degree) - Nursing Assistant

Easter Seals Achievement Center

Some College (No Degree) - Medical Assisting

Fortis College

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Vanessa Chiles