Vanessa Cieslak
Chula Vista,CA
Summary
High-energy Store Manager bringing extensive experience in identifying, developing, and leading diverse teams. Offering 15+ years of operations experience and 4+ years of multi-unit leadership. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager, Certified Training Store
Peets Coffee & Tea
05.2018 - Current
- Selected as a Certified Training Store in 2022 to train and develop future Assistant Store Managers and Store Managers for the District.
- Recruited, hired, trained and mentored new staff members.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed a successful employee retention plan, reducing annual staff turnover rates to 18% in 2023.
Restaurateur
Chipotle Mexican Grill
06.2004 - 02.2018
- Oversaw the overall operations of up to three restaurants including maintenance, hiring, training, P&L management, scheduling, inventory control, marketing, cash handling, and customer satisfaction
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Arts - Human Development
University of California San Diego
La Jolla, CAMaster of Business Administration - Human Resource Management Concentration
Bellevue University
Bellevue, NE03.2019
Skills
- Microsoft Office Software
- Schedule Management
- Performance Evaluation and Management
- Payroll Processing
- Employee Relations
- Document Retention and Compliance
- Employee Retention
- Onboarding, Training, and Development
- Succession Planning
- Human Resource Information System HRIS
- Multi-Unit Operations Management
- P&L Management
Certification
ServSafe Food Protection Manager Certificate, 01/05/2028
Timeline
Store Manager, Certified Training Store
Peets Coffee & Tea
05.2018 - Current
Restaurateur
Chipotle Mexican Grill
06.2004 - 02.2018
Bachelor of Arts - Human Development
University of California San Diego
Master of Business Administration - Human Resource Management Concentration
Bellevue University
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