Vanessa Coelho

Partner cross-functionally to define an Oncology strategic roadmap lifecycle, IT pipeline, and the build for internal and external reporting packages for various medical and pharmacy oncology products:

• Multi-faceted contributor to the pilot and national expansion for the Novologix Radiation Oncology UM program that is set to support providers select the most appropriate and timely therapy at a lower cost
• Developed and implemented the Oncology Clinical Consulting Services program that guides providers in delivering higher quality care through more accurate and durable decisions for high complexity Oncology cases
• Designed the Community Oncology Clinic operational structure and Retrospective Bundled Payment with a VBC Model that is expected to provide more effective and quality care to Oncology members while reducing out-of-pocket expenses and driving savings across the provider, employer, and health plan
• Monitoring and maintenance of the Novologix prior authorization NCCN and broad panel testing pathways
• Drive content and lead cross-functional senior leadership updates and discussions on high visibility projects
• Design statistical methodology for opportunity analysis and success metrics
• Support Sales team with the creation of marketing materials and client implementation efforts
• Managed 1 pharmacist who support product development activities and upwards of 6 pharmacy interns annually

• Led the design and go-to-market implementation of the 2021 Aetna Commercial Oncology Product for Self-Insured payors and provider practices with $13M in projected revenue across 2.1M lives by 2026
• Generate new Oncology opportunity business cases using data insights and market research
• Support the development of internal and external Oncology reporting dashboards to evaluate program success and pinpoint areas for improvement
• Partner with cross-functional teams and external clients to pilot new Oncology-related EMR/EHR program concepts or expand existing offerings

• Developed patient conversion and retention strategies for front-end operations to grow fulfillment volume by 5M+ prescriptions
• Executed Customer Relationship Management (CRM) Software gap analyses and developed process flow improvements for program enhancements
• Identified the technology and digital roadmap (website, app, and SMS) to support program growth, contributing to requirement sessions, UX testing, and deployment
• Supported the pharmacy store construction project management resulting in the remodel of two fulfillment locations, a net new SimpleDose pharmacy and call center
• Led change management initiatives in partnership with the call center to optimize systems and processes to reduce costs and promote customer excellence
• Supported identifying and meeting regulatory and legal requirements necessary to service patients within 50 states
• Generated job aids, manual guides, interactive videos, SOP’s and conducted training for 300+ call center agents to impact productivity and quality of patient service
• Supported the development of a new KPI dashboard using Tableau to enable performance visibility across reach rate and acceptance rate

• Designed, piloted, and launched a prescription Pre-Pay digital experience (website, app, and SMS) and marketing materials across ~10K CVS pharmacy locations, resulting in a YTD 40% utilization rate and decreasing the average Pick-Up transaction by ~2 minutes
• Designed operational efficient prompts, decreasing the average Pick-Up transaction by ~5 seconds towards the overall goal of 20 seconds resulting in annual labor savings of $56.3M
• Led financial discrepancies reporting to evaluate pharmacy loss and point of sale issues
• Reduced waiting bin loss by $1.5M through targeted field training

• Managed upwards of 20 team members in fulfilling more than 3,000 prescriptions weekly
• Ranked as a top performer year over year out of 15 pharmacy managers
• Led the operations for talent recruitment and training, personnel management, regulatory requirements, quality assurance, inventory management, financial profitability, loss prevention, and corporate pilots
• Monitored workflow, service, patient care, and script growth metrics to identify performance gaps and communicate action plans to resolve issues, providing coaching and recognition opportunities to team members
• Planned flu vaccination clinics for educational and corporate organizations, resulting in a net script growth of ~10% year over year

• Managed upwards of 15 ancillary team members in fulfilling more than 1,500 prescriptions weekly
• Consulted with physicians and patients regarding medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications