VANESSA COLE
Rio Rancho,NM
Summary
Dynamic professional dedicated to enhancing customer loyalty and satisfaction through effective relationship building. Proven ability to resolve client issues promptly while maintaining a positive work environment. Committed to contributing to team success with strong organizational skills and a focus on aligning services with client preferences.
Overview
21
21
years of professional experience
Work History
Stylist
On the Avenue Salon & Blowout Bar
Waco, tx
02.2025 - 07.2026
- Executed color, treatments, and cuts to craft custom looks that aligned with clients' individual styles.
- Curated and posted engaging content on social media accounts to showcase current trends and attract client interest.
- Supported reception desk operations by efficiently answering phones, scheduling appointments, and processing payments.
Assistant Manager
Spice Village
Waco, USA
01.2021 - 01.2024
- Delegated tasks to employees and monitored completion to ensure operational efficiency
- Completed opening and closing duties to facilitate business operations
- Counted cash on hand at opening and closing to determine shortages or overages and prepare bank deposit statements
- Resolved customer complaints and escalated issues to senior management for timely resolution
- Addressed customer inquiries via phone, email, and in person to provide information and assistance by phone, email and in person
Master Stylist
Vata Salon & Spa
Vancouver, USA
01.2008 - 01.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Coordinated client bookings to enhance service efficiency. to strengthen relationships with loyal customers and track hairstyle preferences
- Organized client appointments to ensure timely service delivery., answered phones, greeted clients, processed payments, and created client service tickets
Stylist
Dosha Salon and Spa
Portland, USA
01.2006 - 01.2008
- Conducted hair consultations with new clients to align expectations for color, style, and cut
- Interacted positively with clients to create a welcoming environment with clients to deliver memorable customer experiences that resulted in repeat business
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
Education
Cosmetology License -
Gary Manuel Aveda Institute
Seattle, WA06-2006
Associate of Arts - Liberal Arts and General Studies
Allan Hancock College
Santa Maria, CA01-2001
Skills
- Guest services
- Relationship building and management
- Outstanding client retention
- Cash transaction processing
- Organization
- Adaptability
- Problem solving
- Communication skills
- Positive attitude
Timeline
Stylist
On the Avenue Salon & Blowout Bar
02.2025 - 07.2026
Assistant Manager
Spice Village
01.2021 - 01.2024
Master Stylist
Vata Salon & Spa
01.2008 - 01.2020
Stylist
Dosha Salon and Spa
01.2006 - 01.2008
Cosmetology License -
Gary Manuel Aveda Institute
Associate of Arts - Liberal Arts and General Studies
Allan Hancock College