Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Vanessa Collado

Miami,FL

Summary

Account Manager with a proven track record of enhancing productivity and ensuring timely task completion. Expertise in client relationship management, strategic planning, and market analysis. Strong communication, negotiation, and problem-solving skills drive client satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Global Forwarding Account Manager

CH Robinson
Miami, FL
06.2022 - Current
  • Cultivated account relationships with stakeholders across various levels within customer organizations.
  • Identified opportunities to expand account penetration by promoting diverse service offerings.
  • Designed tailored solutions to address customers' supply chain challenges effectively.
  • Conducted issue identification and consulted with customers to determine optimal solutions.
  • Managed customer expectations through development and application of performance metrics.
  • Collaborated on business reviews and led customer meetings to drive strategic discussions.

Sales and Marketing / Pricing Analyst

Expeditors
Miami, FL
01.2019 - 06.2022
  • Organized pricing workflow to enhance turnaround time and win/loss ratio, boosting sales opportunities.
  • Supported global strategy for Product, Sales, and Account management teams.
  • Analyzed transportation market to establish ideal target pricing for services; reviewed carrier rates.
  • Developed relationships with customers to assess business needs effectively.
  • Identified cost-saving opportunities through upselling additional supply chain services.
  • Provided accurate, timely quotes that remained competitive within market standards.
  • Followed up with customers post-quote to gather feedback and report analysis results.

Retention & Development / Account Manager

Expeditors
Miami, FL
01.2019 - 01.2020
  • Delivered tailored business reviews that fostered collaboration and emphasized value creation.
  • Increased revenues and profitability through enhancement of value-added services.
  • Implemented reporting tools to assess usage and quantify cost savings.
  • Retained existing business while pursuing new business development opportunities.
  • Created and maintained customers' standard operating procedures, ensuring operation teams owned responsibilities.

Sales / Sales & Marketing Operations

Expeditors
Miami, FL
01.2015 - 01.2019
  • Supported Sales Manager in managing performance and productivity of 4-5 sales executives.
  • Leveraged analytical skills to improve communication and ensure timely completion of tasks.
  • Qualified sales leads and facilitated pre-sale engagement with target customers.
  • Organized accounts using CRM system to enable global engagement and maintain data accuracy.

Education

BA - Liberal Studies

Florida International University
Miami, FL
01.2014

AA - General Studies

Miami Dade College
Miami, FL
01.2004

Skills

  • Account management
  • Data analysis
  • Supply chain management
  • Pricing strategy
  • Performance metrics
  • Business development
  • Communication skills

Languages

English
Professional
Spanish
Professional

Timeline

Global Forwarding Account Manager

CH Robinson
06.2022 - Current

Sales and Marketing / Pricing Analyst

Expeditors
01.2019 - 06.2022

Retention & Development / Account Manager

Expeditors
01.2019 - 01.2020

Sales / Sales & Marketing Operations

Expeditors
01.2015 - 01.2019

BA - Liberal Studies

Florida International University

AA - General Studies

Miami Dade College

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Vanessa Collado