VANESSA COLONNA
Orlando,FL
Summary
Hardworking , highly motivated professional. Operates well in both individual and team capacities. Passionate for customer service, medical skin care and engagement with healthcare services. Bilingual individual ready to learn and growth with your company, with proven ability to exceed targets and drive success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Licensed Esthetician
YOUR BEAUTY ESSENCE SALON
08.2022 - 06.2024
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Make sure to listen to client's objectives and help them achieve their goals.
- Perform a consultation form prior to treatments to understand client's concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their skincare experience.
Server
Rosen Shingle Creek
12.2017 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Pick up the phone properly to schedule reservations and answer questions about the menu.
Education
Registered Behavior Technician
A Boundless Care
Kissimmee, FL08-2024
Cosmetology
Florida Technical College
Orlando, FL01-2021
Early Childhood Education
Freedom Friends Pre-school
Orlando, FL05-2016
Skills
- Strong Communication Skills
- Appointment Scheduling
- Medical Terminology
- Customer Service 6 Years Experience
- Knowledge in Microsoft Office/ Computer Skills
- Multitasking
Languages
English
Spanish
Timeline
Licensed Esthetician
YOUR BEAUTY ESSENCE SALON
08.2022 - 06.2024
Server
Rosen Shingle Creek
12.2017 - 11.2023
Registered Behavior Technician
A Boundless Care
Cosmetology
Florida Technical College
Early Childhood Education
Freedom Friends Pre-school
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