Overview
Work History
Education
Skills
Certification
Timeline
Generic

VANESSA COTA

Peoria

Overview

8
8
years of professional experience
1
1
Certification

Work History

Leasing Consultant Float

The Liberty Group Apartment Staffing
03.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.

Customer Service Relations

State Farm
03.2022 - Current
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

Esthetician

Glow Co at Beauty Bar
05.2021 - Current
  • Provide high-quality skin care analysis to determine what treatment is needed to improve or maintain health and appearance of the skin. Advise clients and suggest treatments related to their individual needs. Perform face and scalp massages for therapeutic or relaxation purposes. Remove hair by exfoliation, waxing, threading or with chemicals. Apply makeup and perform makeup applications for special events. Perform face and body masks, wraps, sugar and salt scrubs and compression wraps. Achieve facial extractions for blackhead removal.

Sales and Education

Bare Minerals
02.2018 - 03.2020
  • Promoted and sold beauty, skin, and cosmetic products in eight Ulta Cosmetics stores. Provided education to staff and customers on new products while providing outstanding service in a friendly environment. Utilized company tools and resources to build a strong client base for continued relationships. Assisted in the implementation and maintenance of merchandising/display/marketing standards ensuring the store is consistently replenished. Performed heavy sales tracking, inventory, and reconciliation functions.

Education

Certificate of Completion - Medical Assisting

Altrain Medical and Dental Assisting Academy
01.2021

Certificate of Completion - Esthetics

The Studio Academy of Beauty
01.2017

Skills

  • Knowledge of medical terminology, instruments, and equipment
  • Efficient in exam room set up and tear down procedures
  • Skilled in recording patient vital signs, updating patient’s medication list and allergies
  • Qualified to assist physicians during exams
  • Capable of preparing and administering medications
  • Trained to follow provider orders, including labs, radiology, and referrals
  • Comfortable giving vaccines and injections
  • Able to perform CLIA-waived testing and specimen collection (including blood draws)
  • Qualified in taking electrocardiograms
  • Competent in explaining treatment procedures and medications to patients
  • Experienced in performing sterile techniques and OSHA regulations
  • Familiar providing front office support utilizing EHR software
  • Customer service
  • Phone and email etiquette
  • Leasing and sales

Certification

  • Certified Clinical Medical Assistant – in progress
  • AHA BLS Certified for Adults, Children, and Infants
  • Proficient in Microsoft Word, Excel, Powerpoint and Outlook
  • Working Knowledge of EHR Software

Timeline

Leasing Consultant Float

The Liberty Group Apartment Staffing
03.2024 - Current

Customer Service Relations

State Farm
03.2022 - Current

Esthetician

Glow Co at Beauty Bar
05.2021 - Current

Sales and Education

Bare Minerals
02.2018 - 03.2020

Certificate of Completion - Medical Assisting

Altrain Medical and Dental Assisting Academy

Certificate of Completion - Esthetics

The Studio Academy of Beauty

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