Vanessa Crittenden
Gans,OK
Summary
I am working toward my Bachelor's degree is Business Administration. I am a motivated professional with extensive experience in customer service, cash handling processes, gaming policies and procedures and administrative tasks. I take pride in my job and am well organized.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
CNE
02.2021 - Current
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Players' Club Supervisor
CNE
05.2015 - 01.2021
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Boosted customer loyalty by offering consistent gaming standards.
- Handled promotions and gift events.
- Booked bands and handled contracts for concerts.
Customer Service Representative
CNE
05.2013 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Processed jackpot payouts
- Assisted with Egames machines
- Reset and refilled machines following major payouts.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
Gaming Cashier and Egames Technician
CNE
06.2006 - 05.2013
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Associate of Science - Business Administration
Carl Albert State College
Poteau, OK05.2015
Skills
- Research
- Proposal Writing
- Letter Preparation
- Information Security
- Office Administration
- Spreadsheet Development
- Time Management
Timeline
Administrative Assistant
CNE
02.2021 - Current
Players' Club Supervisor
CNE
05.2015 - 01.2021
Customer Service Representative
CNE
05.2013 - 05.2015
Gaming Cashier and Egames Technician
CNE
06.2006 - 05.2013
Associate of Science - Business Administration
Carl Albert State College
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