Vanessa Decker
Moscow,ID
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced Office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
13
13
years of professional experience
Work History
Radiology Scheduler/ PSR
Gritman Medical Center
Moscow, Idaho
11.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Communicated with providers for patients orders
- Register patients upon arrival
- Get authorizations for patients
- Transcribe physician orders
- Ran patients insurances
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Epic Experience
- Scanned documents into electronic health record system as needed.
- Reviewed patient accounts for accuracy on a regular basis.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Fur Baby Boutique
Vanessa Bejar
Omak, Washington
12.2019 - 07.2023
- Provided professional grooming services for various dog breeds and sizes.
- Maintained cleanliness of grooming tools and work area after each session.
- Communicated effectively with pet owners about grooming needs and care tips.
- Assisted in managing client appointments and scheduling for optimal workflow.
- Utilized industry-standard grooming equipment to achieve desired results.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Delivered excellent service to pet owners to drive repeat business.
- Kept detailed records of services performed for each animal client.
- Scheduled appointments for clients using online software programs.
Administrative Assistant
Sunrise Chevrolet & RV
Omak , WA
11.2019 - 11.2022
- Accounts Receivable
- Data Entry
- Answered multi lined phones
- Processed payments
- Schedule appointments
- Prepare scheduled reports
- Submit and reconcile expense reports
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Maintained accurate department and customer records.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
C&V Universal Auto Repair
Vanessa Bejar
Okanogan, WA
01.2015 - 07.2020
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered phones.
- Submit Insurance claims.
- Created Invoices for repairs.
- Collected payment for all repairs.
- Ordered vehicle parts.
- Quick books for payroll.
Customer Service Representative
NCIDATACOM
OMAK, WA
04.2013 - 11.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Scheduled service calls, and installation appointments for customers.
- Prepare paperwork, and scheduled appointments for service technicians.
Education
High School Diploma -
Omak High School
Omak, WA06.2003
Skills
- Accounting Support
- 10-key
- Transporting Files
- Excel Spreadsheets
- Report Analysis
- Accounting Skills
- PC Proficient
- Data Entry Documentation
- Strong Organizational Skills
- Microsoft Office Suite
- Schedule Management
- Appointment Coordination
- Computers and Technology
- Task Prioritization
- Multi-Line Telephone Systems
- Microsoft Office
Languages
Spanish
Intermediate
B1
Timeline
Radiology Scheduler/ PSR
Gritman Medical Center
11.2023 - Current
Fur Baby Boutique
Vanessa Bejar
12.2019 - 07.2023
Administrative Assistant
Sunrise Chevrolet & RV
11.2019 - 11.2022
C&V Universal Auto Repair
Vanessa Bejar
01.2015 - 07.2020
Customer Service Representative
NCIDATACOM
04.2013 - 11.2018
High School Diploma -
Omak High School