Vanessa Dejesus
Port Richey,FL
Summary
Dedicated professional with a solid background in administrative support and patient care. Skilled in managing appointments and streamlining office operations, resulting in improved workflow and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Health First Primary Care
Tampa, FL
10.2024 - Current
- Coordinated daily office operations to ensure efficient workflow and optimal patient care.
- Managed appointment scheduling and follow-up communications for enhanced patient experience.
- Developed and maintained filing systems to streamline document retrieval and improve efficiency.
- Assisted in training new administrative staff on office procedures and software tools.
- Implemented process improvements that increased accuracy in patient record management.
- Organized office supplies inventory, ensuring availability of essential materials for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Certified Medical Assistant
Health First Primary Care
Tampa, FL
11.2021 - Current
- Performed patient intake, ensuring accurate documentation and data entry for medical records.
- Assisted healthcare providers with examinations, procedures, and patient education to enhance care delivery.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Implemented electronic health record (EHR) systems to streamline patient information management and improve accessibility.
- Trained new staff on clinical procedures, policies, and EHR usage to maintain operational efficiency.
- Developed patient care plans in collaboration with multidisciplinary teams to ensure comprehensive treatment approaches.
- Led quality assurance initiatives to enhance compliance with healthcare regulations and improve service quality.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Waters Pediatric Center
Tampa, FL
01.2017 - 11.2021
- Administered immunizations and conducted vision and hearing screenings efficiently.
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Managed appointment scheduling, optimizing office workflow and reducing wait times.
- Educated families on health maintenance and disease prevention strategies effectively.
- Collaborated with healthcare team to improve patient care protocols and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Medical Assistant
Ultimate Medical Academy
Clearwater, FLHigh School Diploma -
North West College
Arecibo Perto Rico2008
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Schedule and calendar management
- File organization
- Document scanning
- Inventory management
- Confidentiality handling
- Word processing
- Payroll
- Office supply management
- Expense reporting
- Multitasking and organization
- Team support
- Administrative support
- Computer skills
- Microsoft Word
- Office administration
- Dedicated team player
- Document control
- Microsoft outlook
- Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrative Assistant
Health First Primary Care
10.2024 - Current
Certified Medical Assistant
Health First Primary Care
11.2021 - Current
Medical Assistant
Waters Pediatric Center
01.2017 - 11.2021
Medical Assistant
Ultimate Medical Academy
High School Diploma -
North West College