Vanessa De La Serna Ozuna
Houston
Summary
Assistant manager with a strong focus on customer service and team leadership. Proven ability to enhance customer engagement and optimize team performance through effective staff training and problem-solving strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Teahouse Tapioca and Tea
810 Gulfgate Center Mall
04.2022 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and monitored staff to optimized team performance and deliver outstanding and personalized customer service.
- Implemented inventory management levels to reduce waste.
- Developed promotional strategies that increased customer engagement and sales volume.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records accordingly.
Sales Associate
My Melrose
Houston, TX
11.2021 - 01.2022
- Developed product knowledge, effectively addressing customer inquiries and concerns.
- Processed transactions using point-of-sale systems, ensuring accuracy in cash handling.
- Organized racks and shelves for store visual appeal, engage with customers, and promote merchandise and store rewards accounts.
Education
High School Diploma -
Wheatly High School
4801 Providence St06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Staff training and development
Certification
- Certified Food Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
The Teahouse Tapioca and Tea
04.2022 - Current
Sales Associate
My Melrose
11.2021 - 01.2022
High School Diploma -
Wheatly High School