Vanessa Delgado
Pico Rivera,CA
Summary
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 3 years of experience providing service to numerous dinner guests at Birrieria Chalio restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Dedicated Server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Server
Birrieria Chalio
Whittier, CA
08.2018 - Current
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Associate of Science - Registered Nurse
East Los Angeles College
Monterey Park, CA06.2021
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2018
Skills
- Beverage preparation
- Sales expertise
- Dining area maintenance
- Food and beverage pairings
- To-Go Order Preparation
- Stocking and Replenishing
- Point of Sale Knowledge
- Menu Memorization
- Cash Handling
- Item promotion
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
Timeline
Server
Birrieria Chalio
08.2018 - Current
Associate of Science - Registered Nurse
East Los Angeles College
High School Diploma -
Santa Fe High School
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