Vanessa Dor
West Palm Beach,FL
Summary
Proven customer service expert from Home Depot, adept in customer satisfaction and complaint resolution. Excelled in high-pressure environments, enhancing shopping experiences through effective communication and adaptability. Demonstrated reliability, ensuring smooth transactions and fostering customer loyalty. Achievements include maintaining composure during peak hours and significantly improving customer feedback scores.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Home Depot
09.2020 - 04.2024
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FL03-2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Phone etiquette
- Adaptability and flexibility
- Calm demeanor
- Customer assistance
- Honest and dependable
- Order taking
- Active listening
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Customer Service Cashier
Home Depot
09.2020 - 04.2024
Associate of Arts - Psychology
Palm Beach State College
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