Vanessa Dorczuk
Mortgage Processor / Customer Service Representative
Grand View,WI
Summary
Experienced remote mortgage loan processor and customer service representative with a strong background in lending and customer service. Proven track record of success. Eager to apply skills and knowledge from home office. Committed to delivering exceptional service. Confident in ability to efficiently process mortgage loans and provide top-notch customer support. Ready to contribute to a dynamic team and make a positive impact in the industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chippewa Valley Bank
11.2022 - 12.2024
- Lead Customer Service Rep / Vault Teller for 2 local branches
- New account opening and closing
- Assist bank customers with online banking, mobile banking and telephone banking via in person, telephone, email, chat
- Debit Card Servicing, including fraudulent activity
- Maintained several daily/ weekly/ monthly, and yearly reports
- Any other duties / projects requested by Management
Mortgage Loan Processor - Remote
Compass Mortgage, Inc
11.2020 - 04.2022
- Remote Loan Processor for 11 Loan Originators
- Meticulously reviewed all loan documentation submitted by clients and / or Originators to confirm accuracy
- Assisted Originators in obtaining required documentation from Borrowers, Realtors, Attorney's, Title Companies, etc
- Processed loan files from application to closing for but not limited to the following programs: Conventional, Jumbo, FHA, VA, USDA
- Responsible for ordering and/or updating credit reports, appraisals, credit supplements, IRS Transcripts, Title Commitments, QCD, POA, Payoffs, HOA and Insurance policies, and anything else required by Underwriting
- Ran DU/LP and clearing all conditions as per the findings
- Troubleshooted findings that did not receive Accept/Eligible
- Worked with several MI Companies to obtain PMI on required loan files
- Demonstrated the ability to meet individual and team goals set by the CFO on a monthly basis
Mortgage Loan Processor / Closer - Hybrid
MembersAlliance Credit Union
12.2019 - 11.2020
- Processed all mortgage loans from application to post closing
- Appraisal Underwriting and UCDP submissions and satisfying Fannie/Freddie findings
- Submitted loans to MGIC for PMI approvals
- Coordinated purchase and refinance closings with all parties involved, including but not limited to Attorney's, Borrowers', Realtors, etc
- Purchase pre-approval loan processing
- Contact with borrowers to obtain all required documentation for pre-underwriting loan approvals
- Audited loan files prior to submitting for disbursement
- Ability to multitask a pipeline of 100+ Loans efficiently for timely Closings
- Responsible for Consumer Loan Funding and printing checks
Customer Service Representative - Hybrid
Chemtool / Lubrizol
12.2013 - 07.2019
- Managed/Maintained accounts for large companies such as Amsoil, Amalie, Chevron, BP/Castrol, Caterpillar, CRC, Shell, Valvoline, and WD-40
- Processed 50+ orders per day via EDI System, Customer Portals, Email, Fax, Customer based SAP Systems
- Strong ability to multitask with exceptional organizational skills
- Outstanding telephone skills
- Daily order follow ups to ensure orders are shipped on time in full
- Worked closely with customers, account managers and plant personnel
- Large body of knowledge in many areas of Manufacturing and Supply Chain including ISO compliance and Quality Control
- Participant on several internal process improvement plan teams which included weekly reports to Sr
- Management
Education
High school or equivalent -
West Leyden High School
Northlake, ILAssociate's - Business
Triton College
River Grove, ILSkills
- Customer service excellence
- Skilled in Microsoft Office Suite
- Effective multitasking
- Operational support tasks
- Professional phone/email communication
- Skilled in digital technology use
- Detail-oriented organizational expertise
- Strong organizational skills in time management
- Skilled in managing complaint resolution
- Document analysis
Certification
- Certified Customer Service Representative, Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionHealthcare benefitsPaid sick leave401k matchPaid time offWork-life balanceCareer advancementTimeline
Customer Service Representative
Chippewa Valley Bank
11.2022 - 12.2024
Mortgage Loan Processor - Remote
Compass Mortgage, Inc
11.2020 - 04.2022
Mortgage Loan Processor / Closer - Hybrid
MembersAlliance Credit Union
12.2019 - 11.2020
Customer Service Representative - Hybrid
Chemtool / Lubrizol
12.2013 - 07.2019
Associate's - Business
Triton College
High school or equivalent -
West Leyden High School
Similar Profiles
Ashleigh MagnusonAshleigh Magnuson
Customer Service Representative at Chippewa Valley BankCustomer Service Representative at Chippewa Valley Bank
Alyssa SojaAlyssa Soja
Customer Service Representative- Teller at Chippewa Valley BankCustomer Service Representative- Teller at Chippewa Valley Bank
Liz SarauerLiz Sarauer
Credit Analyst, AVP at Chippewa Valley BankCredit Analyst, AVP at Chippewa Valley Bank