Vanessa Duenez
San Jose,CA
Summary
I'am highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Upbeat and flexible with 15+ years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.
Overview
19
19
years of professional experience
2026
2026
years of post-secondary education
Work History
Assistant Manager
Ross Dress for Less
San Jose, CA
12.2021 - Current
- Key responsibilities include managing staff schedules, training employees, monitoring stock levels and deliveries, handling customer complaints, maintaining store cleanliness, and analyzing sales data to identify growth opportunities.
Fleet Crew
McGee Avitation
San Jose, CA
11.2016 - 06.2017
- Responsible for cleaning and conducting security checks on designated aircrafts.
Cabin Cleaner Lead
Menzies Avitation
San Jose, CA
06.2014 - 11.2016
- Leading a crew of 10+.
- Responsible to fill out security sheet and cleaning and conducting security searches on designated aircrafts.
- Preparing all cleaning supplies.
Assistance Manager
Ross Dress For Less
Morgan Hill, CA
11.2010 - 09.2012
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Educated customers on product and service offerings.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Held each team member accountable for achieving brand and performance goals.
- Recruited, hired, developed and retained retail talent for the company.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Marked clearance products with updated price tags.
Front End Supervisor
Toyrus Toy Store
San Jose, CA
11.2006 - 12.2009
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Processed an average of 300 transactions each day in a timely manner.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
Education
GED
Skills
- Employee scheduling
- Cash handling accuracy
- Detail-oriented
- Excellent multi-tasker
- Loss prevention
- Store planning and design
- Organized
- Time management
Accomplishments
- Consistently exceeded daily sales targets with an average of $15,000 to $30,000 in sales each day.
- Routinely helped as many as 300+ customers each day in a high-volume retail outlet.
- Contributed to a 20% drop in shoplifting through increased awareness and intervention measures.
Timeline
Assistant Manager
Ross Dress for Less
12.2021 - Current
Fleet Crew
McGee Avitation
11.2016 - 06.2017
Cabin Cleaner Lead
Menzies Avitation
06.2014 - 11.2016
Assistance Manager
Ross Dress For Less
11.2010 - 09.2012
Front End Supervisor
Toyrus Toy Store
11.2006 - 12.2009
GED