Vanessa Easterling
East Norwich,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Postmaster
United States Postal Service
Centerport, NY
03.2014 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
Resident Service Aide
White Haven State Center
White Haven, PA
11.2009 - 01.2014
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
Patient Access Representative
Geisinger Hospital
Wilkes-Barre, PA
04.2006 - 11.2008
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
GED -
Linden Learning Center
Brooklyn06-1993
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Safety procedures
- Excellent communication
- Organizational skills
Timeline
Postmaster
United States Postal Service
03.2014 - Current
Resident Service Aide
White Haven State Center
11.2009 - 01.2014
Patient Access Representative
Geisinger Hospital
04.2006 - 11.2008
GED -
Linden Learning Center