Darren Engelhart
Renton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Postmaster
USPS, United States Postal Service
07.2018 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Delivery Operations Manager
USPS, United States Postal Service
01.2014 - 07.2018
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Enhanced team performance with regular coaching, feedback, and professional development opportunities.
- Developed detailed project plans that outlined tasks, timelines, resources, dependencies, risks, and contingency measures.
- Monitored progress against key performance indicators, adjusting plans as needed to ensure timely program delivery.
- Managed cross-functional teams for successful project completion and client satisfaction.
- Focused on continuous improvement initiatives aimed at enhancing overall service levels provided by the Program Delivery Manager role across all projects managed within this function.
- Proactively identified and mitigated potential risks to optimize program delivery outcomes.
- Spearheaded change management efforts related to new technology implementation and process improvements positively impacting overall efficiency.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Postmaster
USPS, United States Postal Service
10.2013 - 01.2014
Manager of Branch Operations
USPS, United States Postal Service
09.2009 - 10.2013
Supervisor of Delivery Operations
USPS, United States Postal Service
03.2008 - 09.2009
Education
Associate of Science - Engineering Mechanics
Edmonds Community College
Lynnwood, WA06-2007
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Employee training
- Customer-oriented
- Workload management
- Security protocols
- Policy compliance
- Records management
- Delivery coordination
- Labor relations
- Develop operational policies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Team collaboration
- Decision-making
- Operational efficiency
- Public relations
- Reporting skills
- Task prioritization
- Self motivation
- Risk assessment
- Conflict resolution
- Professionalism
- Interpersonal communication
- Staff training
- Employee management
- Staff supervision
- Written communication
- Continuous improvement
- Project management
- Personnel management
- Data analysis
- Emergency preparedness
- Performance evaluation
- Facility maintenance
- Administrative tasks
Accomplishments
- Overseen a team of 18 Pilot Post Offices in the development of New Rural Delivery Evaluation System (RECCS) from an outdated analog system to modern electronic, multi data stream system.
- Supervised team of 30+ staff members.
- Used Microsoft Excel and Power Point develop performance/deliverables tracking spreadsheets and presentations.
- Developed management strategies and provided training to peers.
Certification
- Executive Leadership Program (ELP) - United States Postal Service (USPS).
- For the occupation of Postmasters and Mail Superintendents, there are not as many formal certifications or credentials directly associated with their specific role in comparison to professions that have a more extensive system of licensure and certification. However, considering the nature of their work and relevant skills required for their job, below are potential professional credentials and memberships that could be beneficial or sought after by employers within this field, .
Languages
Italian
Professional Working
Timeline
Postmaster
USPS, United States Postal Service
07.2018 - Current
Delivery Operations Manager
USPS, United States Postal Service
01.2014 - 07.2018
Postmaster
USPS, United States Postal Service
10.2013 - 01.2014
Manager of Branch Operations
USPS, United States Postal Service
09.2009 - 10.2013
Supervisor of Delivery Operations
USPS, United States Postal Service
03.2008 - 09.2009
- Executive Leadership Program (ELP) - United States Postal Service (USPS).
- For the occupation of Postmasters and Mail Superintendents, there are not as many formal certifications or credentials directly associated with their specific role in comparison to professions that have a more extensive system of licensure and certification. However, considering the nature of their work and relevant skills required for their job, below are potential professional credentials and memberships that could be beneficial or sought after by employers within this field, .
Associate of Science - Engineering Mechanics
Edmonds Community College
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