Vanessa Flores Castañeda
Spring,TX
Summary
Driven Assistant Accountant with a track record of enhancing financial decision-making at AMPI. Excelled in maintaining detailed financial records, contributing to informed strategic planning. Demonstrates exceptional teamwork and leadership skills, adept at working under pressure. Skilled in public relations and advertising design, consistently improving operational efficiency.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Tierra Azul AMPI Playa Del Carmen
01.2014 - 04.2015
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Assistant Hotel Manager
Hotel Acanto
11.2013 - 01.2015
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
Front Desk Receptionist
Hospital Costamed
09.2011 - 08.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Jewelry Sales Associate
Hotel Iberostart Ambarte
11.2009 - 07.2011
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Enhanced store presentation by creatively arranging display cases, drawing attention to premium pieces.
Restaurant Hostess and RP
Restaurante Gaia
10.2007 - 01.2009
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Assistant Teacher
IMSS Day care and preschool
02.2002 - 11.2006
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Childcare
Childcare area manager
01.1999 - 01.2002
- Educated parents on essential childcare practices, promoting healthy growth and development for their children.
- Assisted in planning and executing field trips, providing enriching experiences beyond the childcare setting.
Education
Gastronomía Y Hoteleria -
Centro Universitario Cultures
Cuernavaca Morelos 08.2008
High School Diploma -
Instituto Latino Americano
Cuernavaca Morelos México 07.2002
Skills
PUBLIC RELATIONS
TEAMWORK
LEADERSHIP
LEADERSHIP ADVERTISING DESIGN
WORK UNDER PRESSURE
FRONT DESK
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offInterests
I like outdoor activities, walking, cycling, running I do crafts and took a floristry course
Timeline
Assistant Manager
Tierra Azul AMPI Playa Del Carmen
01.2014 - 04.2015
Assistant Hotel Manager
Hotel Acanto
11.2013 - 01.2015
Front Desk Receptionist
Hospital Costamed
09.2011 - 08.2013
Jewelry Sales Associate
Hotel Iberostart Ambarte
11.2009 - 07.2011
Restaurant Hostess and RP
Restaurante Gaia
10.2007 - 01.2009
Assistant Teacher
IMSS Day care and preschool
02.2002 - 11.2006
Childcare
Childcare area manager
01.1999 - 01.2002
Gastronomía Y Hoteleria -
Centro Universitario Cultures
High School Diploma -
Instituto Latino Americano
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