Vanessa Franzua
Bronx,NY
Summary
Highly motivated and dedicated Phlebotomy Technician graduate with hands-on training in blood collection, venipuncture, capillary punctures, safety protocols, and patient care. Eager to apply my knowledge and skills in a professional healthcare setting, and contribute to the well-being of patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Timberland
Manhattan, NY
01.2022 - Current
- Greet Customers and inform them of all promotions going on at the moment
- Provided exceptional service while educating customers on Timberland products
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
- Maintaining an orderly appearance throughout the sales floor
Customer Service Associate
Walgreens
Manhattan, NY
03.2023 - 06.2024
- Provided positive first impressions to welcome existing, new, and potential customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs
Teacher assistant
West Bronx Academy for the Future
Bronx, NY
09.2019 - 03.2020
- Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
- Help teachers with recordkeeping, such as tracking attendance and calculating grades
- Help supervise students in class, between classes, during lunch and recess, and on field trips
Education
Radiology -
Hostos Community College
Bronx, NY06.2028
Bronx Collaborative High School -
Bronx Collaborative High School
Bronx, NY06.2020
Skills
- Proficient in venipuncture and capillary blood collection techniques
- Ability to identify and address patient concerns with empathy
- Data entry and electronic health record (EHR) management
- Strong attention to detail and the ability to work efficiently under pressure
- Strong knowledge of infection control protocols and safety regulations
- Familiarity with laboratory equipment and specimen handling
- Excellent communication and interpersonal skills
Certification
Certified Phlebotomy Technician (CPT), Nexus Medical Training Center, 06/24
Languages
- English, Fluent
- Spanish, Native
Timeline
Customer Service Associate
Walgreens
03.2023 - 06.2024
Sales Associate
Timberland
01.2022 - Current
Teacher assistant
West Bronx Academy for the Future
09.2019 - 03.2020
Certified Phlebotomy Technician (CPT), Nexus Medical Training Center, 06/24
Radiology -
Hostos Community College
Bronx Collaborative High School -
Bronx Collaborative High School
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