Vanessa Frederick
Penn Medicine Lancaster General Hospital
1
Certification
12
years of professional experience
Registered Nurse candidate (December 2026) with 8 years of clinical experience as a Certified Medical Assistant, including more than 200 hours across various departments as a student nurse. Demonstrated proficiency in transition-of-care coordination, reviewing patient history, and procedural support and preparation. Background in family medicine, laboratory operations, and population health supports a comprehensive, patient-centered approach to care.
Work History
ACO Outreach Coordinator
3 Years 10 Months- Perform telephonic, written, and electronic patient outreach
- Outreach current patient with gaps in care, new ACO patients and patients who have not been seen within the prior 18 months at their primary care office
- Scheduling patients for various visit types
- Maintain accurate documentation
- Identify trends in outreach effort success
- Acquire documentation from external sources, to ensure an accurate electronic medical record
- Collaborate with staff, other physician offices, and outside agencies, to resolve patient questions and complaints regarding care coordination issues
- Utilizes data from payers and other external organizations to improve and perform patient centered outreach
Certified Medical Assistant
7 Years 8 Months- Administered medications and immunizations under physician supervision, adhering to safety protocols and guidelines.
- Documented patient histories and vital signs accurately in electronic health record systems
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted providers with minor surgeries, including preparing for minor procedures and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Administered medications and immunizations under provider supervision
- Trained new medical assistants on clinical procedures and administrative tasks, promoting team competency and collaboration.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Supervisor Administrative Support Services
9 Months- Supervised daily operations of Willow Lakes and Walter L. Aument labs to ensure high-quality service
- Mentored staff on best practices in patient interaction and compliance with healthcare regulations
- Implemented process improvements that enhanced workflow efficiency across departments
- Coordinated training sessions for new employees to foster skill development and integration
- Collaborated with multiple departments within each building
Education
Associate of Science in Nursing (ASN)
- Current GPA 3.76
- Phi Theta Kappa
Skills
Proficient in EPIC
Patient advocacy
Interdisciplinary collaboration
Time management
Adaptability and flexibility
Effective communication
Head-to-toe assessment
Patient education
Medication administration
Sterile technique
Vital signs
Certification
- Registered Nurse – NCLEX eligible upon graduation (January 2027)
- BLS Provider: American Heart Association
Exp: 11/2026
Clinical Rotations
Medical-Surgical
- Performed comprehensive head-to-toe assessments and monitored changes in patient condition
- Provided individualized patient education to promote understanding of treatments, medications, and discharge instructions
Labor & Delivery
- Assisted with electronic fetal monitoring
- Assisted with Cook cervical ripening balloon placement and provided supportive care
Couplet Care
- Performed postpartum maternal and newborn assessments
- Assisted with breastfeeding and lactation support
Pediatrics
- Administered medications under RN supervision
- Monitored vital signs and assessed patient responses to treatments and interventions
Behavioral Health
- Planned and facilitated therapeutic group activities to promote patient engagement
- Established therapeutic communication and developed rapport while providing compassionate, patient-centered care
Accomplishments
- Completed Lancaster General Hospital's Aspiring Leader Program (2018)
- Developed leadership, communication, conflict resolution, and team collaboration skills.
Timeline
ACO Outreach Coordinator
Penn Medicine Lancaster General Hospital
10.2022 - CurrentRead More
Supervisor Administrative Support Services
Penn Medicine Lancaster General Hospital
11.2020 - 08.2021Read More
Certified Medical Assistant
Penn Medicine Lancaster General Hospital
02.2015 - 10.2022Read More
Saint Joseph's University
Associate of Science in Nursing (ASN)
Read More