Summary
Overview
Work History
Education
Skills
Timeline
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Challondah Thomas

North Las Vegas,NV

Summary

Adept at enhancing scheduling efficiencies and patient registration processes, my tenure at UnitedHealth Group honed my skills in schedule organization and customer engagement. Leveraging proficiencies in Epic and Microsoft Office, I improved scheduling conflict resolution by 30%, underscoring my commitment to operational excellence and superior patient service.

Overview

5
5
years of professional experience

Work History

Scheduling Coordinator

UnitedHealth Group, UHG
North Las Vegas, NV
04.2024 - Current
  • Provided support in resolving scheduling conflicts between employees.
  • Maintained up-to-date records of staff availability, absences, holidays, vacations.
  • Developed strategies for improving efficiency within the scheduling process.
  • Collaborated with other departments to coordinate resources when necessary.

Patient Registrar

UMC Hospital
Las Vegas, NV
07.2023 - 03.2024
  • Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
  • Processed payments from patients according to established policies and procedures.
  • Followed up on outstanding accounts receivable inquiries and claims in a timely manner.
  • Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
  • Answered phones promptly and courteously while addressing patient inquiries related to registration matters.

Patient Service Representative

Centauri Health Solutions
North Las Vegas, NV
07.2020 - 07.2023
  • Verified insurance eligibility through online portals or by phone calls.
  • Assisted patients with completion of forms needed for admission process.
  • Collected patient demographic information, verified insurance coverage, and updated records as necessary.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.

Education

GED -

Adult And Career Education
Pomona, CA
10-2009

Skills

  • Intake documentation
  • Confidentiality requirements
  • Schedule organization
  • Calendar coordination
  • Customer engagement and support
  • Daily timekeeping
  • Proficient in Epic
  • Proficient in Microsoft Office
  • Insurance verification
  • Electronic medical records systems

Timeline

Scheduling Coordinator

UnitedHealth Group, UHG
04.2024 - Current

Patient Registrar

UMC Hospital
07.2023 - 03.2024

Patient Service Representative

Centauri Health Solutions
07.2020 - 07.2023

GED -

Adult And Career Education

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Challondah Thomas