Vanessa Friedrichs
Gaithersburg,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Manager
Capital Eye Consultants
09.2024 - Current
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Made weekly schedules, approved time off and made sure there was enough staff.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Contacted manufacturers, IT company and other representatives for assistance with diagnostic machines or computers
- Assisted office manager with the interviewing and hiring process as well as selected, promoted and terminated staff members.
- Promote high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Efficiently managed office inventory and diagnostic equipment, ensuring timely maintenance and minimizing downtime.
- Ordered Intra-vitreal injections, contacted representatives for samples, and kept up with inventory. Assi
- Manage certain MIPS such as medications reconciled, fall risk, smoking cessation, educational resources.
- Audited clinical charts and surgical operation notes daily. Also, confirmed diagnostic testing and CPT codes were being billed properly.
- Delegated work to staff, setting priorities, goals and expectations.
- Assisting the Ophthalmologist with minor procedures such as in office Chalazions, Hordeolums removals and intra-vitreal injections.
- Handled job duties for staff members which were unavailable or out of office.
Lead Ophthalmic Technician
Capital Eye Consultants
10.2016 - 09.2024
- Efficiently managed office inventory and diagnostic equipment, ensuring timely maintenance and minimizing downtime.
- Manage certain MIPS such as medications reconciled, fall risk, smoking cessation, educational resources.
- Responsible for making sure patients are seen in a reasonable time.
- Able to perform testings such as OCT, Visual Fields, Pachymetry, Topography, IOL Master, Tono Pen, slit lamp, Goldman applination, immersion A- scan, B- scan.
- Assisting the Ophthalmologist with minor procedures such as in office Pterygium removals, Chalazions, Hordeolums and intra-vitreal injections.
- Responsible for answering prescription line and making sure prescription and prior authorizations are completed.
- Checking for the need calibration of all equipment.
- Improved patient care by conducting thorough diagnostic tests and accurately interpreting results for ophthalmologists.
- Served as a trusted resource for patients, addressing questions or concerns regarding eye health in an approachable and knowledgeable manner.
- Implemented efficient documentation systems, reducing administrative workload for ophthalmologists and allowing them to focus on direct patient care.
- Supported the implementation of new technology within the clinic, increasing efficiency in diagnosis and treatment processes.
- Evaluated the performance of junior technicians, providing constructive feedback and strategies for improvement to enhance their skills and professional growth.
Technician/ Contact Lens Technician/ Patient coordinator
Loudoun Pediatrics Ophthalmology
09.2015 - 10.2016
- Responsible for preparing and dilating patients for doctors.
- Responsible for restocking and making sure doctor rooms are clean and ready.
- Responsible for opening, closing and preparing rooms for each doctor day.
- In charge of teaching patients insert, removal and care of contact lenses.
- Obtained patient medical history, current medications, allergies and explaining test procedures.
- Main technician for taking of fundus and OCT photos for doctors to review.
Optometric Technician
Visual image Eye Care
10.2013 - 09.2015
- Prepare patients for doctor by using Auto refractor, Non-Contact Lens Tonometer, Visual field and patient vision acuities
- Responsible for ordering, stocking contact lenses and teaching insert and removal classes.
- Responsible for answering and routing calls through a multi-line phone system.
- Responsible for making appointments, confirming appointments, insurance authorizations and transfer of paper work.
- Performed administrative duties such as overview day to day procedures, billing, employee training, eye glass verifications and sales, filing insurances, collecting payments, deposit slips, medical billing on CMS 1500, mailing/collecting previous balances, helped in making decisions to improve office, and closing terminal for the day.
PATIENT COORDINATOR/CONTACT LENS TECHNITIAN/PRETESTER
My Eye Dr. Inc
01.2013 - 11.2013
- Responsible for effective and concise communication to meet patient needs
- Develop skills to assist patients in all aspects of optical dispensary
- Performed administrative duties in order to maintain proper office flow including, scheduling appointments, and authorizing and researching insurance benefits
- Main point of contact of communication for office to provide excellent customer service
- Responsible for ordering and replenishing contact lenses for doctor and patients.
Skills
- Ophthalmology Experience
- Staff Supervision
- Certified Ophthalmic Assistant (COA)
- Bilingual: Spanish
- Task Delegation
- Staff Training and Development
- Auditing
- Triaging
- ICD-10
- Medical Records
- EMR Systems NexTech, MDI
Certification
Certified Ophthalmic assistant, 10/01/19
Timeline
Clinical Manager
Capital Eye Consultants
09.2024 - Current
Lead Ophthalmic Technician
Capital Eye Consultants
10.2016 - 09.2024
Technician/ Contact Lens Technician/ Patient coordinator
Loudoun Pediatrics Ophthalmology
09.2015 - 10.2016
Optometric Technician
Visual image Eye Care
10.2013 - 09.2015
PATIENT COORDINATOR/CONTACT LENS TECHNITIAN/PRETESTER
My Eye Dr. Inc
01.2013 - 11.2013