Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Gallegos

Rio Rancho,NM

Summary

Driven professional with a proven track record at Kohls Department Store, enhancing customer satisfaction through exceptional service and complex problem-solving. Skilled in MS Office and relationship building, adept at meeting tight deadlines and managing high call volumes. Demonstrated leadership in fostering client loyalty and efficiently resolving issues, significantly boosting customer engagement. Resourceful investigative professional uses evidence analysis and advanced interviewing techniques to illuminate complex cases. Performs thorough collection procedures for informing accurate investigative direction. Detailed examiner of crime scenes and reports using intense review process to uncover concrete evidence.

Overview

1
1
year of professional experience

Work History

Associate

Kohls Department Store
10.2022 - 04.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

CSR

Southwest Financial Of The Sandias
05.2022 - 07.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Education

Bachelor of Science - Criminal Justice

New Mexico State University
Las Cruces, NM
05.2027

High School Diploma -

V Sue Cleveland High School
Rio Rancho, NM
05.2023

Skills

  • Time Management
  • Forensic Chemistry
  • Contamination prevention
  • Investigative Reports
  • Toxicology Knowledge
  • Evidence analysis
  • Trial Preparation Assistance
  • Witness interviewing
  • Evidence Preservation
  • Hair and Fiber Analysis
  • Impression Evidence Analysis
  • Digital Forensics
  • Explosives Analysis
  • Trace Evidence Analysis
  • Report Generation
  • Blood spatter patterns
  • Arson Investigation
  • Bloodstain Pattern Analysis
  • Crime scene photography
  • Ballistics
  • DNA Analysis
  • Firearms Identification
  • Observation and inspection
  • DNA collection
  • Ballistics Expertise
  • Court testifying
  • Detailed report writing
  • Evidence processing

Languages

Spanish
Native or Bilingual

Timeline

Associate

Kohls Department Store
10.2022 - 04.2023

CSR

Southwest Financial Of The Sandias
05.2022 - 07.2022

Bachelor of Science - Criminal Justice

New Mexico State University

High School Diploma -

V Sue Cleveland High School

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Vanessa Gallegos