Vanessa Garcia
Queens,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience
. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Fabco Shoes Retail Store
Elmhurst, NY
03.2017 - 09.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
High School Diploma -
Jesus Maria Ormaza
Colombia12-2008
Skills
- Sales monitoring
- Employee Performance Evaluations
- Task Delegation
- Operations Management
- Customer Needs Assessment
- Cash Register Operation
- Teamwork and Collaboration
- Cash Handling
- Display Setup
- Client Service
- Excellent communication skills
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Fabco Shoes Retail Store
03.2017 - 09.2020
High School Diploma -
Jesus Maria Ormaza
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