Vanessa Garcia
Whitestone,NY
Summary
Skilled in drawer balancing and exceptional customer service, I've enhanced customer satisfaction and streamlined operations at Dime Community Bank and McDonald's. My proficiency in fraud identification and a hospitable approach have significantly contributed to creating secure and welcoming environments. Fluent in Spanish, I excel in compliance and banking regulations, ensuring a trustworthy customer experience.
Overview
5
5
years of professional experience
Work History
Teller
Dime Community Bank
Queens, NY
05.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior.
- Issued and redeemed money orders, cashier checks and savings bonds.
- Verified customers' identification to ensure compliance with laws and regulations.
Cashier Trainer
McDonald's
Queens, NY
07.2022 - 04.2024
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
- Assisted in developing policies and procedures related to store operations and customer service standards.
- Collaborated with management team to improve overall customer experience at the store level.
- Performed other duties as assigned by upper management.
Teller
Dime Community Bank
Queens, NY
08.2021 - 12.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Issued and redeemed money orders, cashier checks and savings bonds.
Guest Experience Leader
McDonald's
Queens, NY
01.2020 - 05.2021
- Greeted guests upon arrival and provided a warm welcome.
- Provided assistance to customers with questions or concerns about their visit.
- Ensured guests had an enjoyable experience by providing exceptional customer service.
- Collaborated with management team to develop new policies that would enhance the guest experience.
- Attended staff meetings regularly to stay informed of changes within the organization.
Education
Associate of Arts -
LaGuardia Community College
Long Island City, NYSkills
- Drawer balancing
- Currency and coin counter
- Positive
- Exceptional customer service
- Fraud identification
- Cash handling
- Spanish speaking
- Banking
- Compliance, banking laws, and regulations
- Hospitality and accommodation
- Friendly
- Safe and vault operation
Timeline
Teller
Dime Community Bank
05.2024 - Current
Cashier Trainer
McDonald's
07.2022 - 04.2024
Teller
Dime Community Bank
08.2021 - 12.2021
Guest Experience Leader
McDonald's
01.2020 - 05.2021
Associate of Arts -
LaGuardia Community College
Similar Profiles
Erick Pacheco AyalaErick Pacheco Ayala
Commercial Loan Administrator I at Dime Community BankCommercial Loan Administrator I at Dime Community Bank
Fabiana Da SilvaFabiana Da Silva
Treasury Management Sales Consultant at Dime Community BankTreasury Management Sales Consultant at Dime Community Bank
Chyanna BrownChyanna Brown
Customer Service Associate (CSA) at Dime Community BankCustomer Service Associate (CSA) at Dime Community Bank