Vanessa Garcia
513 N Clay St ,TX
Summary
Dynamic professional with experience as an Assistant Manager at Rent A Center, excelling in team leadership and customer service. Proven ability to enhance operational efficiency through process improvements and effective communication. Skilled in inventory management and problem-solving, fostering a positive work environment while ensuring high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Rent A Center Warehouse & Retail Store
07.2025 - Current
- Supported daily operations by assisting in staff scheduling and task assignments.
- Coordinated communication between team members to ensure smooth workflow and collaboration.
- Assisted in training new employees on company policies and procedures for operational efficiency.
- Contributed to inventory management by monitoring stock levels and placing orders as needed.
- Handled customer inquiries and complaints with professionalism to maintain high satisfaction levels.
- Implemented process improvements that enhanced team productivity and service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Phlebotomist
Starr County Hospital
01.2023 - 01.2024
- Collected blood samples efficiently while adhering to strict safety protocols.
- Assisted in training new staff on proper phlebotomy techniques and patient interaction.
- Maintained accurate patient records and documentation throughout collection process.
- Ensured compliance with infection control standards during sample collection procedures.
- Communicated effectively with patients to alleviate anxiety and ensure comfort during procedures.
- Collaborated with medical staff to streamline workflows and improve patient experience.
- Conducted quality checks on equipment, ensuring readiness for daily operations.
- Responded promptly to patient inquiries, providing information about blood draw processes and aftercare instructions.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
Pediatric Practice
02.2006 - 08.2019
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
Phlebotomy - Phlebotomy
Rio Grande Nusring School
Rio Grande City 02.2003
Certificate - CNA
New Start
McAllen, TX06.2001
Diploma - High School
Rio Grande City High School
Rio Grande City, TX05.2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
Timeline
Assistant Manager
Rent A Center Warehouse & Retail Store
07.2025 - Current
Phlebotomist
Starr County Hospital
01.2023 - 01.2024
Phlebotomist
Pediatric Practice
02.2006 - 08.2019
Phlebotomy - Phlebotomy
Rio Grande Nusring School
Certificate - CNA
New Start
Diploma - High School
Rio Grande City High School