Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VANESSA GARCIA

Houston

Summary

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Lead

Planet Fitness
12.2024 - Current
  • Encouraged a supportive workplace culture through effective communication and teamwork.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Consistently led initiatives that resulted in beneficial changes for the organization.
  • Assisted in recruitment to build team of top performers.
  • Established and enforced protocols to improve productivity.

Overnight Member Service Representative

Planet Fitness
09.2023 - Current


  • Provided guidance to members on how best to use products or services offered by the organization.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Managed customer accounts using specialized software systems and updated member information as needed.
  • Participating in hands-on training to develop leadership and operational management skills.

Education

Associate of Arts - Business

Houston Community College
Houston, TX
05.2025

High School Diploma -

Lawrence E. Elkins High School
Missouri City, TX
05.2023

Skills

  • Sales strategies
  • Workflow optimization
  • Written communication
  • Interpersonal skills
  • Organizational skills
  • Decision-making
  • Team collaboration
  • Problem-solving
  • Adaptability and flexibility
  • Multitasking
  • Attention to Detail
  • Conflict resolution
  • Coaching and mentoring
  • Operations management
  • Task delegation

Certification

  • Microsoft Office Specialist - Associate
  • First Aid/CPR/AED

Timeline

Team Lead

Planet Fitness
12.2024 - Current

Overnight Member Service Representative

Planet Fitness
09.2023 - Current

Associate of Arts - Business

Houston Community College

High School Diploma -

Lawrence E. Elkins High School

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