Vanessa Garcia
Summary
Public Health and healthcare operations professional with experience in epidemiology investigations, patient relations, admissions, and communicable disease case management. Skilled in data documentation, case tracking, and communication with patients, families, and internal teams in regulated healthcare and public health settings. Bilingual in English and Spanish with experience supporting both community-facing services and internal healthcare operations.
Overview
4
4
years of professional experience
Work History
Patient Relations Representative
HonorHealth
04.2026 - Current
- Document and manage patient complaints and formal grievances in MIDAS in compliance with CMS and organizational standards
- Review patient feedback sources including HCAHPS surveys and written concerns to support case tracking and follow-up
- Conduct service recovery by addressing patient concerns and facilitating communication between patients, families, and clinical staff
- Coordinate with internal departments to support resolution of patient concerns and ensure appropriate follow-up actions
Director of Admissions
Diocese of Phoenix
09.2025 - 04.2026
- Coordinated admissions activities including campus tours, recruitment events, and student enrollment processes
- Served as primary point of contact for prospective students and families throughout the admissions process
- Conducted interviews and communicated admissions requirements, timelines, and updates
- Supported admissions operations by maintaining accurate student records and assisting with standardized testing administration
- Communicated regularly with families and school staff to support application processing and enrollment decisions
Epidemiology Investigator
Maricopa County Public Health
09.2024 - 09.2025
- Conducted epidemiologic investigations related to overdose and mental health incidents
- Reviewed surveillance data to identify trends and support public health response efforts
- Collaborated with internal teams to support prevention and intervention activities
Communicable Disease Investigator
Maricopa County Public Health
04.2022 - 06.2024
- Conducted confidential case investigations in accordance with CDC and Arizona Department of Health Services guidelines
- Maintained accurate documentation in public health reporting systems
- Provided education and outreach to diverse and multilingual communities
- Collected patient histories and supported case follow-up based on public health protocols
- Provided Spanish interpretation during investigations and community outreach activities
Temporary Communicable Disease Counselor
University of Arizona
11.2023 - 01.2024
- Applied Public Health policies to communicable disease case management
- Conducted exposure investigations and communicated guidance to affected individuals
- Supported case documentation and follow-up procedures
Education
Master of Science -
University of Arizona
05-2024
Bachelor of Science - Health Science
University of Arizona
05-2019
Skills
- ASIIS immunization registry
- HIPAA Compliance Training
- FEMA Incident Command System (ICS) Training
- Certified Phlebotomy Technician
Timeline
Patient Relations Representative
HonorHealth
04.2026 - Current
Director of Admissions
Diocese of Phoenix
09.2025 - 04.2026
Epidemiology Investigator
Maricopa County Public Health
09.2024 - 09.2025
Temporary Communicable Disease Counselor
University of Arizona
11.2023 - 01.2024
Communicable Disease Investigator
Maricopa County Public Health
04.2022 - 06.2024
Master of Science -
University of Arizona
Bachelor of Science - Health Science
University of Arizona