Vanessa Garza
Richland,WA
Summary
Friendly and reliable License Master Esthetician with advanced training in microdermabrasion, microneedling, chemical peels, waxing and facials, hair reduction, skin rejuvenation, (IPL) Photo facial, spider veins, radio frequency microneedling and light safety applications didactic and practical application in dermaplane (40 hours of theoretical and practical training). Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Waitress
Lulu Craft Bar & Kitchen
2019.07 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Fiesta Mexican Restaurant
2016.05 - 2019.05
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Supervisor
Burlington Coat Factory
2014.08 - 2016.05
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
Education
Master Ethetician -
Victoria's Academy of Cosmetology
Kennewick, WA10.2023
Columbia Basin College
Pasco, WADiploma -
High School Academy/ CBC
Pasco, WA06.2014
Skills
- Relationship building
- Waxing techniques
- Body wraps, body scrubs
- Acne treatment
- Health and Safety
- Time management
- Communication and active listening
- Skincare treatment-facials, microneedling, chemical peel, microdermabrasion and hydrodermabrasion machine, Light therapy (LED), manual or mechanical extraction
Reference Contacts
- Kadee Dillard, (509) 380-8572, Esthetician Instructor
- Alexis Lusch, (509) 792-4504, Previous Co-worker
- Chris M., (509) 980-2554, Lulu Craft Bar & Kitchen Manager
Timeline
Waitress
Lulu Craft Bar & Kitchen
2019.07 - Current
Waitress
Fiesta Mexican Restaurant
2016.05 - 2019.05
Supervisor
Burlington Coat Factory
2014.08 - 2016.05
Master Ethetician -
Victoria's Academy of Cosmetology
Columbia Basin College
Diploma -
High School Academy/ CBC
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