Vanessa Gerlach
Summary
Fast learning server with a strong work ethic and exceptional customer service experience. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Skilled in cash handling and adept at managing high-volume dining environments while ensuring customer satisfaction and attention to dietary needs.
Overview
9
9
years of professional experience
Work History
Server
Charley’s Steakhouse
Tampa
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Charley’s Steakhouse
Celebration, FL
10.2020 - 03.2023
- Worked with POS system to place orders and take payments.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Johnny’s Hideaway
Orlando, FL
10.2019 - 03.2020
- Improved dining experience by providing prompt, attentive service to guests.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Universal Studios
Orlando, FL
07.2016 - 10.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Education
Durant High School
Plant City, FL05.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
Languages
Spanish
Timeline
Server
Charley’s Steakhouse
04.2023 - Current
Server
Charley’s Steakhouse
10.2020 - 03.2023
Server
Johnny’s Hideaway
10.2019 - 03.2020
Server
Universal Studios
07.2016 - 10.2019
Durant High School