Vanessa Gomez
Chicago,United States
Summary
Compassionate and detail-oriented professional with an extensive background in customer service and administrative support. Adept at managing multiple responsibilities in fast-paced environments, ensuring accuracy and efficiency. Strong multitasking abilities, excellent communication skills, and a commitment to providing exceptional service. Experienced in handling complex tasks, maintaining records, and assisting with patient and customer needs, demonstrating empathy and a proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Unit Secretary
Northwestern Memorial Hospital
06.2023 - Current
- Provided prompt and courteous communication to patients, staff, and visitors.
- Answered and transferred multiple phone lines using AIDET.
- Managed patient admissions, discharges, and transfers efficiently.
- Prepared and maintained medical records, including scanning documents into EMR and updating records.
- Assisted nurses with obtaining and releasing records, and responding to patient calls.
- Monitored visitor/employee access and alerted security as necessary.
- Maintained a clean nursing station, managed supply requisitions, and performed basic computer/printer maintenance.
Beauty Advisor
Sally Beauty
10.2022 - Current
- Serve as a Beauty Advisor (BA), tasked with first and foremost welcoming customers and offering current month promotions/sales
- Further provided assistance to customers by finding their current hair care needs by offering recommendations based on knowledge, opinion and availability
- Knowledgeable in various store functions varying from closing/opening stores, shipment, pickup orders, damages, hazardous materials etc
- Providing a friendly and welcoming atmosphere to customers and fellow coworkers alike to ensure the flow of the workplace and customer traffic
Services Host TA
Walmart
05.2020 - 10.2022
- Served as a Front End Associate via aiding customers in checking out, sorting and returning products to respective store departments
- Served as a Customer Service Host by assisting with returns, exchanges, refunds and financial money services
- Further assisted customers in checking out by locating certain products around the store via the Walmart App
- Assisted other cashiers in customer situations and provided a friendly and approachable atmosphere to coworkers, managers and customers
- Aided Front End Team Leads as a backup for emergencies, lunches, running the department & others, closing duties, money recycler knowledge, etc
- [March 2022 - June2022] Served as an Online Grocery Pickup (OGP) Associate via picking & filling customer orders ensuring quality/accuracy, dispensed orders to customers and engaged them in conversation during the dispensing process.
- Managed a fast-paced work environment, especially during evenings, weekends, and holidays.
- Handled customer inquiries and provided excellent service.
Cashier
Mariano's
07.2019 - 04.2020
- Served as a cashier and self checkout attendant in the Front End department by assisting managers in returning products and items to their respective departments around the store, picking orders for Instacart customer orders in a timely manner, and provided a friendly and approachable atmosphere to coworkers, managers and customers alike
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Biological Sciences
University of Illinois At Chicago
Chicago, IL12-2024
High School Diploma -
Lincoln Park High School
06.2020
Skills
- Time Management
- Microsoft Office
- Communication Skills
- Ability to Work Under Pressure
- Problem Solving
- Teamwork
- Adaptability
- Fast Learner
- Customer Service
- Financial Services
- Strong Organization
- Professional telephone etiquette
- Medical Records Management
- Data Entry
- HIPAA Compliance
Personal Information
- Place of Birth: IL
- Date of Birth: 10/10/01
- Nationality: Mexicano/a
References
- [Walmart; Front End Team Leads]:Thomas Lassaso or John Macchi: 773-558-3009
- {Northwestern Memorial Hospital; Clinical Coordinators] Jordan Enga or Jared Harmon: 312-926-2853
Extracurricular Activities
Violinist, The People's Music School, Chicago, IL, 09/01/09 - 06/30/19
Hobbies and Interests
- Violin
- Music
- Playing with my dog
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Unit Secretary
Northwestern Memorial Hospital
06.2023 - Current
Beauty Advisor
Sally Beauty
10.2022 - Current
Services Host TA
Walmart
05.2020 - 10.2022
Cashier
Mariano's
07.2019 - 04.2020
High School Diploma -
Lincoln Park High School
Bachelor of Science - Biological Sciences
University of Illinois At Chicago
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