Vanessa Gonzales
Phoenix,Arizona
Summary
Financial professional with proven track record of delivering impactful results in client financial planning and investment strategies. Demonstrates strong team collaboration and adaptability, ensuring reliable performance in fluctuating environments. Skilled in financial analysis, customer relationship management, and compliance with regulatory standards. Known for effective communication, problem-solving abilities, and results-driven mindset.
Overview
26
26
years of professional experience
Work History
Provider Financial Services Rep
Banner Health
08.2022 - 03.2025
- Review Medical Claims for payment
- Respond to incoming calls and make outbound calls as required to resolve billing, payment and accounting issues.
- Provide assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
- Document and provide statistical data, prepare issues list(s) and to communicate with payors accurately.
Provider Experience Center Rep
Banner Health
07.2015 - 08.2022
- Provides timely and accurate information to Providers regarding claims, benefits member out-of pocket expenses and payments via telephone or in writing
- Identifies and resolves managed care issues concerning claims, contract interpretation, utilization management, eligibility and general operational issues
- Works on Special projects as assigned
Member Services Rep
Banner Health BSS
09.2014 - 06.2015
- Provides information to Members regarding claims and their benefits
- Help New Banner Employees enroll in their benefits
- Works on Special projects as assigned
- Managed approximately 30-45 incoming calls per day from members
Debt Collector
Asset Acceptance
07.2008 - 11.2009
- Collect Outstanding Debt
- Strong Customer Service Skills
Senior Loan Processor
Washington Mutual
09.2003 - 02.2005
- Review All Credit Documents for Borrowers and Co-Borrowers
- Draw up Loan Documents for Mortgage Loans
- Review Documents For Closing of the Loan
- Order Title Report, Flood Insurance and Hazard Insurance
- Verify and Collect Income Docs from Borrower and Co-Borrower
Senior Loan Processor
American Residential Funding
05.2003 - 09.2003
- Collect Credit Documents From Borrower/Co-Borrower
- Verify Employment for the Borrower/Co-Borrower
- 25 to 30 in Pipeline
Senior Loan Processor
eSource Mortgage, Inc.
08.2002 - 05.2003
- Collect Credit Documents From Borrower/Co-Borrower
- Verify Employment for the Borrower/Co-Borrower
- Order Flood Insurance, Hazard Insurance, and Title Report
- Collect and Verify Income Documentation for Borrower and Co-Borrower
Senior Loan Processor
HomeownersLoan Corp.
07.2001 - 07.2002
- Collect Credit Documents From Borrower/Co-Borrower
- Verify Employment for the Borrower/Co-Borrower
- Order Flood Insurance, Hazard Insurance, and Title Report
- Collect and Verify Income Documentation for Borrower and Co-Borrower
Documentation Specialist
Bank One Corporation
03.1999 - 01.2001
- Draw up Loan Documents for Mortgage Loans
Education
Certificate of Completion - Photography
Mesa Community College
Mesa, AZ05.2011
Major - Criminal Law
South Mountain Community College
Phoenix, AZ09.1991
Graduate - Basic Studies
South Mountain High School
Phoenix, AZ05.1990
Skills
- 25-35 multi-line phone system (Norstar System)
- Ten Key by Sight
- 40 wpm
- Data Entry and Filings – Alpha/Numeric
- Strong Customer Service
- Call Center Experience
- Work at home Experience
- MicroSoft Programs
Timeline
Provider Financial Services Rep
Banner Health
08.2022 - 03.2025
Provider Experience Center Rep
Banner Health
07.2015 - 08.2022
Member Services Rep
Banner Health BSS
09.2014 - 06.2015
Debt Collector
Asset Acceptance
07.2008 - 11.2009
Senior Loan Processor
Washington Mutual
09.2003 - 02.2005
Senior Loan Processor
American Residential Funding
05.2003 - 09.2003
Senior Loan Processor
eSource Mortgage, Inc.
08.2002 - 05.2003
Senior Loan Processor
HomeownersLoan Corp.
07.2001 - 07.2002
Documentation Specialist
Bank One Corporation
03.1999 - 01.2001
Certificate of Completion - Photography
Mesa Community College
Major - Criminal Law
South Mountain Community College
Graduate - Basic Studies
South Mountain High School
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