Vanessa Gonzalez
The Bronx,NY
Summary
Adept in both English and Spanish, I excel in customer service and computer proficiency, demonstrated through my impactful tenure at Whole Food Market. Leveraging skills in problem-solving and office management, I've significantly enhanced client satisfaction and operational efficiency. My expertise in front desk operations and administrative support underpins my ability to deliver superior results.
Overview
3
3
years of professional experience
Work History
Costumer Service
Whole Food Market
Manhattan, NY
08.2023 - 02.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Receptionist
Allerton Health Center
The Bronx, NY
04.2022 - 05.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Call Center Representative
Boca Pharmacy
The Bronx, NY
11.2020 - 09.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Bronx International High School
Bronx, NY06.2017
Skills
- Appointment Scheduling
- Computer Proficiency
- Front Desk Operations
- Office Management
- Problem Solving
- Cash Handling
- Prescription Refills
- Customer Service
- Documentation Review
- Administrative Support
- HIPAA Guidelines
- Fluent in English and Spanish
Timeline
Costumer Service
Whole Food Market
08.2023 - 02.2024
Receptionist
Allerton Health Center
04.2022 - 05.2023
Call Center Representative
Boca Pharmacy
11.2020 - 09.2021
Bronx International High School