Vanessa Good
Gresham
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Stanford's Restaurant & Bar. Proven ability to enhance guest engagement and satisfaction through personalized service and effective conflict resolution. Experienced in cash handling and maintaining a safe, organized environment, ensuring seamless operations and memorable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Stanford's Restaurant & Bar
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Lead
Walgreens
02.2019 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Cashier
Granny's Restaurant
02.2017 - 01.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Summit High School
Estacada, OR06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- OLCC License
- Food Handler Card
Timeline
Server
Stanford's Restaurant & Bar
12.2022 - Current
Shift Lead
Walgreens
02.2019 - 12.2022
Cashier
Granny's Restaurant
02.2017 - 01.2019
High School Diploma -
Summit High School
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