Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Hartley

Lenoir,NC

Summary

Dynamic professional with extensive experience in customer service and machine operation, notably at Walmart. Proven ability to enhance customer satisfaction through effective communication and service coordination. Skilled in order preparation and teamwork, consistently achieving high-quality results while fostering a collaborative environment. Committed to maintaining safety and efficiency in all operations.

Overview

9
9
years of professional experience

Work History

Service Writer

Walmart
11.2024 - Current
  • Assisted customers with product inquiries and service requests, ensuring a positive shopping experience.
  • Documented service transactions accurately, maintaining clear communication with team and customers.
  • Coordinated service appointments and follow-ups, enhancing customer satisfaction and loyalty.

Call Representative

Act
06.2023 - 10.2023
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed high call volumes while maintaining professionalism and composure under pressure.
  • Documented customer interactions accurately in CRM systems to ensure follow-up and resolution tracking.
  • Collaborated with team members to share knowledge and improve overall service delivery processes.

Machine Operator

A.O. Smith
01.2017 - 08.2020
  • Assisted customers with product inquiries and service requests, ensuring a positive shopping experience.
  • Documented service transactions accurately, maintaining clear communication with team and customers.
  • Coordinated service appointments and follow-ups, enhancing customer satisfaction and loyalty.

Machine Operator

Leviton
03.2020 - 06.2023
  • Operated machinery to assemble electrical devices, ensuring adherence to safety protocols.
  • Monitored production line activities, identifying and resolving issues for optimal workflow.
  • Collaborated with team members to maintain equipment, reducing downtime through proactive maintenance.
  • Trained new operators on machine functions and safety procedures, fostering a culture of safety awareness.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Education

Happy Valley High
Johnson City, TN
05.2017

Skills

  • Sales transactions
  • Schedule coordination
  • Order preparation
  • Customer service
  • Cost estimates
  • Automotive industry experience
  • Work order processing
  • Teamwork and collaboration
  • Product knowledge

Timeline

Service Writer

Walmart
11.2024 - Current

Call Representative

Act
06.2023 - 10.2023

Machine Operator

Leviton
03.2020 - 06.2023

Machine Operator

A.O. Smith
01.2017 - 08.2020

Happy Valley High

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