Vanessa Hayes
Tampa
Summary
Knowledgeable and dedicated customer service professional with Great experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
5 Below
11.2024 - 11.2024
Customer Service Rep/ Appointment Setter
Barbizon Modeling School and Agency
06.2024 - 08.2024
- Communicated with potential clients to understand requirements and preferences.
- Utilized various communication channels to reach out to clients and confirm appointments.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Acted as first point of contact and set appointments for prospective clients.
Work From Home Agent
Anthem
09.2023 - 01.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Customer Service Cashier
Dollar Tree
02.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
One Touch Direct
09.2022 - 01.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Customer Service Representative
Adecco
03.2019 - 05.2020
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Lead
INGROUP Associates Inc.
10.2019 - 12.2019
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Moved and lifted heavy loads of merchandise using pallet truck equipment.
- Maintained excellent performance standards while working in hot warehouse environment.
- Trained employees on equipment operation and safety protocols.
Customer Service Representative
Convergys Corporation
10.2017 - 02.2018
- Provided information to customers regarding , Harry an Dave Company charge card and loyalty program and helped to open and activate new accounts.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service
Portillo's Hot Dogs Inc.
08.2016 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
Overnight Stocker
Hollister Incorporated
04.2016 - 07.2016
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Unloaded arriving product stock and moved to store display areas.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Park Operations Host
Busch Gardens
11.2015 - 03.2016
- Performed clerical duties, including answering any questions or concerns about the park , rides and showtimes.
- Duties required was to check and clean the guest an break room , restrooms
Education
N/a - CNA
Erwin Technical College
Tampa, FLDiploma -
Pepin High School
Tampa, FL06.2016
Skills
- Order fulfillment
- Shipping procedures understanding
- Good listening skills
- Stocking and replenishing
- Warehousing functions
- Data Entry
- Creative problem solving
- Organization
- Problem resolution
- First Aid/CPR
- Customer service
- Customer service
- Reliability and punctuality
- Inventory management
Timeline
Customer Service Cashier
5 Below
11.2024 - 11.2024
Customer Service Rep/ Appointment Setter
Barbizon Modeling School and Agency
06.2024 - 08.2024
Work From Home Agent
Anthem
09.2023 - 01.2024
Customer Service Cashier
Dollar Tree
02.2023 - 04.2023
Customer Service Representative
One Touch Direct
09.2022 - 01.2023
Warehouse Lead
INGROUP Associates Inc.
10.2019 - 12.2019
Customer Service Representative
Adecco
03.2019 - 05.2020
Customer Service Representative
Convergys Corporation
10.2017 - 02.2018
Customer Service
Portillo's Hot Dogs Inc.
08.2016 - 02.2017
Overnight Stocker
Hollister Incorporated
04.2016 - 07.2016
Park Operations Host
Busch Gardens
11.2015 - 03.2016
Diploma -
Pepin High School
N/a - CNA
Erwin Technical College
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