Vanessa Hosbach
Assistant Project Manager
Phillipsburg,NJ
Summary
Confident Assistant Project Manager with demonstrated skills in Customer Service and Problem Solving. Highly effective at tackling multiple tasks at once and working with lots of different personalities.
Overview
18
18
years of post-secondary education
19
19
years of professional experience
Work History
Assistant Project Manager
General Supply Company
Bethlehem, PA
09.2014 - Current
- Managed bookkeeping, prepared budgets and cost reports.
- Closely collaborated with project members to identify and quickly address problems.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Prepared quotes for new products and services and composed budgets.
- Troubleshoot missing hardware, damaged material & factory mistakes.
- Provide Warranties & Closeout documents, when a project has been completed.
- Fielding phone calls & emails throughout the day.
- Processing Returns and/or replacements for damaged or incorrect material.
- Navigate Pro-Tech to prepare delivery tickets & order material.
- Prepare submittal packages for clients review & approval.
Bank Teller and Customer Service Representative
Team Capital Bank
Bethlehem, PA
06.2011 - 08.2014
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Researched and resolved customer issues on personal savings, checking and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Assisted customers with compromised debit cards and issued new credentials.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
Bank Teller and Customer Service Representative
PNC Bank
Bethlehem, PA
05.2001 - 05.2011
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted products or services to each customer to consistently achieve sales targets.
- Processed quarterly vault and ATM audits with zero error rate.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. (Weekend hours)
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Education
High School Diploma -
Notre Dame High School
Easton, PA 08.1995 - 06.1999
No Degree - Banking And Financial Support Services
Northampton Community College
Bethlehem, PA 09.2005 - 01.2020
Skills
Deposit and withdrawal management
Currency packaging
Transaction processing
Cash counting
Timeline
Assistant Project Manager
General Supply Company
09.2014 - Current
Bank Teller and Customer Service Representative
Team Capital Bank
06.2011 - 08.2014
No Degree - Banking And Financial Support Services
Northampton Community College
09.2005 - 01.2020
Bank Teller and Customer Service Representative
PNC Bank
05.2001 - 05.2011
High School Diploma -
Notre Dame High School
08.1995 - 06.1999