Vanessa Howard
Augusta,GA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
Work History
Remote Customer Care Analyst
Mutual Of Omaha
10.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Educated customers about billing, payment processing and support policies and procedures.
Bank Teller
SouthState Bank
06.2021 - 09.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
Tax Clerk
Richmond County
03.2018 - 04.2021
- Assists customers with title transfer transactions, renewals, and TAVT transactions in the Gratis and Drives system
- Deals with cash handling and deposits, processing of title corrections and replacements,
- Supported management by processing invoices and documents with consistent on-time delivery.
- Implemented new accounting processes to decrease spending and work flow downtime.
Retail Supervisor
Bath & Body Works
08.2016 - 10.2017
- Facilitates new hire training, implements new product training, and does daily cash.
- Participates in new marketing visual training for floor set, supervises a team of 11-30 employees, and exceeds managerial quota standards.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained newly hired sales team in upselling techniques.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Supervisor
Aafes, Army/Airforce Exchange Services
01.2014 - 01.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Education
Master of Arts - Human Resources Management
Southern New Hampshire University
Hooksett, NH11.2023
Bachelor of Arts - Health Business Management
Southern New Hampshire University
Hooksett, NH10.2021
Skills
- Customer Relationship Management
- Project Management
- Customer Implementation Support
- Accounts Payable and Accounts Receivable
- Recruitment Management
- Training Development and Execution
Affiliations
Current Student SHRM member
Current National Society Leadership Member
Timeline
Remote Customer Care Analyst
Mutual Of Omaha
10.2022 - Current
Bank Teller
SouthState Bank
06.2021 - 09.2022
Tax Clerk
Richmond County
03.2018 - 04.2021
Retail Supervisor
Bath & Body Works
08.2016 - 10.2017
Supervisor
Aafes, Army/Airforce Exchange Services
01.2014 - 01.2016
Master of Arts - Human Resources Management
Southern New Hampshire University
Bachelor of Arts - Health Business Management
Southern New Hampshire University
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