Vanessa Iatonna
Sterling Heights,MI
Summary
Motivated esthetics professional with strong commitment to quality customer service and superb communication skills. Built client loyalty by effectively resolving problems and quickly processing transactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader
Rocket Mortgage Inc.
01.2020 - 04.2023
- Developed team member growth lead a team of 12 specialist
- Assisted on escalated issues on a team member and client level
- Assisted on team projects and data sheets for team member development
- As well as public speaking for team member engagement.
Mortgage Loan Originator
Rocket Mortgage Inc.
06.2015 - 01.2020
- Originated mortgage loans as purchase banker
- Learned new sales skills with origination knowledge
- Prepared presentations for prospective buyers
- Maintained friendly and professional customer interactions.
Babes in Toyland
04.2011 - 05.2015
- Assets children with High Scope training to educate minds
- Organized classroom activates (gross motor, reading, music, art, etc.)
- Trained new staff members.
Guess at Somerset Collections
09.2009 - 04.2011
- Built costumer relationships
- Maintained selling goals of $1,000 a day
- Received award for outstanding teamwork skills from company managers.
Education
Michigan Esthetician License
08.2023 - 01.2024
Associate of Science: Marketing -
Macomb Community College
Clinton, MI01.2015
Diploma -
Sterling Heights High School
Sterling Heights, MI01.2010
Skills
- Conflict resolution
- Staff development
- Strong verbal communication
- Self-motivated
- Public speaking
- Skilled in Microsoft Office
- Facials
- Waxing
- Client Service
- Coaching and Mentoring
- Sales Expertise
Certification
- NMLS and SAFE certified
- COA makeup
- Chemical peel Circadia
- BARBICIDE
Timeline
Michigan Esthetician License
08.2023 - 01.2024
Team Leader
Rocket Mortgage Inc.
01.2020 - 04.2023
Mortgage Loan Originator
Rocket Mortgage Inc.
06.2015 - 01.2020
Babes in Toyland
04.2011 - 05.2015
Guess at Somerset Collections
09.2009 - 04.2011
Associate of Science: Marketing -
Macomb Community College
Diploma -
Sterling Heights High School
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