vanessa Irby
Orlando,Fla
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Wingstop Restaurant. Proven track record in enhancing customer satisfaction and operational efficiency, alongside adept money handling and problem-solving skills. Recognized for fostering positive relationships and driving repeat business through exceptional service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Wingstop Restaurant
2023.11 - 2024.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Hotel Front Desk Clerk
Ambassador Inn
2020.02 - 2023.12
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Property Manager
Public Storage
2015.06 - 2019.09
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
Diploma -
Freedom High School
Orlando, FL05.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Retail operations
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Manager
Wingstop Restaurant
2023.11 - 2024.09
Hotel Front Desk Clerk
Ambassador Inn
2020.02 - 2023.12
Property Manager
Public Storage
2015.06 - 2019.09
Diploma -
Freedom High School