Vanessa Jackson
Pontiac
Summary
Adaptable Accounts Receivable Representative with significant background in managing both large and small scale accounts. Strengths include accurate invoice processing, efficient collection strategies, and effective communication with clients to resolve discrepancies. Demonstrated improvement in payment timelines and reduction of delinquent accounts in previous roles.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
Work History
Accounts Receivable
Arrow Strategies - Bizlink Robotic Solutions
Auburn Hills
07.2025 - 12.2025
- Manage and record customer payments, via Checks, wire transfers ACH payment and credit cards
- Maintain accurate financial records to ensure proper cash flow and month end close
- Reconcile customer account to the general ledger to ensure accuracy, resolve customer billing disputes and discrepancies
- Generate and distribute customer invoices via email/portals
- Run weekly aging report, identify overdue accounts, contact customer via phone/email to discuss outstanding balances and negotiate payments.
- Prepare and provide weekly/monthly reports to VP and Finance Mgr
Accounting Assistant
Robert Half - Kirco Management Co.
Troy
12.2024 - 06.2025
- Support the property management accounting dept
- Handle Accts payable and AR functions
- Perform basic bookkeeping task, mail, filing
- Track and record transactions maintain financial records
- Post and deposit checks daily, Prepare month end closing
Accounts Receivable and Collections
Robert Half - Eissman Automotive and Pella Windows
Auburn Hills
05.2024 - 11.2024
- Cash and Payment posting
- Reconciling general ledger payments
- Phone and email Collections process Analyzing and Investigation of accounts
- Establish, review and approve credit limits.
Credit Analyst / Accounts Receivable
Carhartt Inc
Dearborn
03.2021 - 01.2024
- Establish, review and approve credit limits. Evaluate account creditworthiness on an annual basis.
- Complete credit assessments, obtain financial statement, authorizing credit opinions, risk ratings, making credit decisions
- Targeting collections portfolio daily via phone, fax or email in an effort to collect on delinquent accounts, using a weekly aging report
- Investigate discrepancies, disputes on accounts. Recommend and prepare accounts for legal action.
- Approve, release or suspended hold orders from the queue negotiate payment agreements.
- Work closely with Sales to ensure PO is invoiced correctly.
- Process, verify, post payment and record transactions daily, process credit card payments
- Investigate, resolve unapplied cash and customer inquiries
- Maintain records regarding payments and account statuses
- Obtain information from other departments to ensure records are accurate
- Maintain and update receivable ledgers, and journals, complete and assist with Month end closing
- Perform administrative and clerical tasks, prepare and general monthly invoices/statements according to deadlines
Accounts Receivable Specialist
GST Auto leather Corp
Rochester Hills
07.2019 - 03.2021
- Analyze and prepare posting of cash, debit, credit etc.
- Identify, evaluate, and resolve customer deductions.
- Review Quality issues, prepare and process credit/debit memo as needed
- Assist with A/R Audit as requested
- Communicate with customers regarding AR activity as necessary and remit information
- Access company bank daily for review of daily cash deposits
- Perform other assigned tasks as necessary to support the Accounts Receivable Dept
- Access company portal for remits and payment disputes.
- Always maintain a professional manner while keeping and improving customer relations
Staff Accountant
HCL Technologies
Troy
09.2018 - 03.2019
- Review open accounts for Collection efforts
- Resolved customers invoicing problems and rescue accounts receivable delinquent DSO
- Collect customer payments in accordance with payment due dates
- Provide timely follow-up on promise to pay arrangements via email, Phone call or Fax
- Identify issues attributing to accounts delinquency and discussing them with the management team
- Monitor accounts, provide weekly and monthly reports to direct Supervisor
- Perform other assigned tasks as necessary to support the Accounts Receivable Dept.
- Always maintain a professional manner while keeping and improving customer relations
AR/Accounting Specialist
Alps Electric NA
Auburn Hills
04.2017 - 05.2018
- Assists in month end close process by keying and filing journal entries
- A/P vouchering, research unapplied cash
- Send out customer invoices daily as required
- Code and post cash including texting notes
- Post and Balance Daily Cash
- Follow established procedures for processing receipts, cash etc.
- Filing processes batches daily as required
- Provides financial clerical and administrative services to ensure efficient, timely and accurate cash application.
Sr. Collections Specialist
SGS Transportation
Troy
10.2016 - 02.2017
- Developed and managed A/R & Collection process for 3 testing sites
- Interact with customers by making daily collection calls
- Maintain accurate bi-weekly aging reports for Operations Mgr. via Outlook /Excel
- Tracked and resolve outstanding payment issues
- Conduct account research and analysis
- Work closely with Sales and Engineers to ensure PO is invoiced correctly
- Monthly meeting with Operations Mgr. to discuss progress
Credit & Collections Analyst
Deutz Corp
Norcross
01.2015 - 07.2016
- Manage credit holds and release orders as appropriate
- Establish appropriate credit limits
- Reduce DSO, reduce risk exposure
- Organize and coordinate conference calls with customers and sales team
- Adhere to company credit policies
- Partners with other departments to resolve customer issues and bring unpaid items to a satisfactory resolution
- Make customer contact via phone, fax and email to proactively assist in paying invoices
- Review credit applications, customer financials, and credit reports
- Assist with month end reporting
- Account reconciliation
- Escalate potential customer issues in a timely manner
- Other duties as assigned
Credit Analyst
United Technology Co-Onity Inc.
Duluth
11.2012 - 07.2014
- Manage portfolio of 2,000 accounts
- Review, notarized and sign Lien Waivers, pay application.
- Work closely with sales rep, management team and project managers to resolve account matters
- Manage accounts effectively by calling weekly, daily, via fax, phone, email or demand letters
- Enter all correspondence regarding the customer into the credit/collections database
- Tighten credit hold process, to leverage collections efforts, release hold ticket within company guidelines
- Sort/distribute incoming correspondence faxes, mail and email
- Recommend a credit line increase to the credit manager if applicable
- Initiate credit card/check processing via phone/fax on past due accounts and pending orders
- Research, reconcile discrepancies regarding unapplied/misapplied cash/credit, tax errors, and customer billing disputes
- Prepare/submit accounts for Legal collections, for non-responsive customers
- Familiar with Collection laws, liens, bankruptcy issues as they relate to the extension of credit
Education
Certificate - Office information Professional, Medical Office, Medical Office Administrative, Billing & Coding
Javelin Technical School
Skills
- Microsoft Office suite (MSWord, Excel, Outlook)
- 10 key
- Touch/sight
- Lotus Notes
- ERP Systems: Oracle (JDE) 11 & R12
- Oracle PeopleSoft
- Smart pay
- IC-verify
- Navision
- Trend
- Adage
- SAP
- Clear Tran
- Epicor
- Corp reports
- Citrix
- Pay Ware S24
- Quickbooks
- Yardi
- Credit Engines: Coface
- Cortera
- Credit Matrix
- D&B
- ARMs (Moodys)
Accomplishments
- Created/assisted in building a Deduction tracking system
- Reduced DSO using a 3 month average decreased 26 days from (108 to 60 days)
- Assisted Manager with credit & collections policy and procedure manual for department
- Achieved 90% of goal for the total 8-month period, using a 3 month average
References
Available upon request
Timeline
Accounts Receivable
Arrow Strategies - Bizlink Robotic Solutions
07.2025 - 12.2025
Accounting Assistant
Robert Half - Kirco Management Co.
12.2024 - 06.2025
Accounts Receivable and Collections
Robert Half - Eissman Automotive and Pella Windows
05.2024 - 11.2024
Credit Analyst / Accounts Receivable
Carhartt Inc
03.2021 - 01.2024
Accounts Receivable Specialist
GST Auto leather Corp
07.2019 - 03.2021
Staff Accountant
HCL Technologies
09.2018 - 03.2019
AR/Accounting Specialist
Alps Electric NA
04.2017 - 05.2018
Sr. Collections Specialist
SGS Transportation
10.2016 - 02.2017
Credit & Collections Analyst
Deutz Corp
01.2015 - 07.2016
Credit Analyst
United Technology Co-Onity Inc.
11.2012 - 07.2014
Certificate - Office information Professional, Medical Office, Medical Office Administrative, Billing & Coding
Javelin Technical School