Vanessa Jimenez
Bell,CA
Summary
Personable and organized with knack for overseeing daily operations and ensuring smooth workflow. Possess solid understanding of inventory control and staff coordination, coupled with attention to detail in maintaining high standards. Committed to fostering productive work environment and driving team success.
Overview
2
2
years of professional experience
Work History
Floor Supervisor
Exhibition Hub Art Center
12.2021 - 03.2024
- Assisted employees in resolving guest issues to ensure a high level of customer satisfaction
- Monitored guest and employee feedback and implemented improvements
- Made effective decisions to address unforeseen issues and maintain smooth operations
- Helping guests fill out liability waiver forms, checking them in, and helping them purchase tickets many times by translating information
- Strategically organize retail merchandise to maximize visibility and appeal as well as monitoring trends to ensure popular items were well stocked and prominently displayed
- Preparing work zones with required devices and materials
- Guiding guests through the exhibits and providing clear direction
- Answering frequently asked questions in person and on the phone
- Training new hires thoroughly on procedures and policies
- Organizing zone desks, back stock, pallets, and retail areas
- Reporting accurate counts and item information during inventory
Brand Ambassador
Thunderchild
11.2022 - 04.2023
- Company Overview: Stranger Things
- Remaining in appropriate character depending on area placed
- Addressing concerns and listening to guests
- Communicating stock needs, incidents, and more with the team
- Prioritizing guest experience while also completing assigned tasks
- Stranger Things
Education
Bachelor of Arts - Psychology
California State University of Los Angeles
Skills
- Attention to detail
- Excellent communication
- Task Oriented
- Microsoft Office
- Bilingual
- Cooperative
- POS systems operations
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Brand Ambassador
Thunderchild
11.2022 - 04.2023
Floor Supervisor
Exhibition Hub Art Center
12.2021 - 03.2024
Bachelor of Arts - Psychology
California State University of Los Angeles
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