Vanessa Johnson
Port Wentworth,US
Summary
Driven self-starter with a highly adaptable attitude. Super organized with the ability to multitask, learn quickly and work in a team environment. Great customer service, leadership, team spirit, and looking for a chance to showcase my talents. Reliable, dependable with an outgoing personality. Always seeks to achieve high standards to comply with the company mission, vision, and goals.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
ENT Associates of Savannah
Savannah
06.2024 - Current
- Greeted patients warmly and managed front desk inquiries effectively.
- Scheduled appointments using the clinic's electronic health record system.
- Verified patient information and maintained accurate medical records.
- Coordinated communication between patients and healthcare providers efficiently.
- Assisted patients with insurance verification and payment processing.
- Collaborated with team members to enhance office workflow and patient experience.
- Answered incoming calls and redirected callers to appropriate personnel or department.
Front Desk Rep
South Coast Health
Savannah, US
01.2023 - 03.2024
- Welcomed patients upon arrival and provided assistance in person and by phone.
- Answered phone calls professionally and courteously, providing timely information to patients and staff.
- Schedule appointments between doctors and patients.
- Complete accurate documentation of patient visits.
- Assist with admissions/treatment as per agreed protocols.
- Adhere to policy and procedures during all activities.
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all doctor, staff, and patient information.
- Completed accurate documentation of patient visits to maintain organized and up-to-date records.
Front Desk Rep
Optim Orthopedics
Bluffton, US
04.2022 - 12.2022
- Greet patients at reception and assist them with inquiries.
- Professionally assist doctors, staff, visitors, and patients.
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all doctor, staff, and patient information.
- Schedule appointments between doctors and patients.
- Adhere to policy and procedures during all activities.
- Assisted with admissions and treatment following established protocols.
- Communicate medical results to patients under clinical supervision.
- Complete accurate documentation of patient visits.
Unit Clerk
St Joseph/Candler
Savannah, US
11.2013 - 11.2022
- Greeted and attended to patients in person and over the phone to ensure a welcoming environment.
- Answer all phone calls in a professional and courteous manner.
- Professionally assist doctors, staff, visitors, and patients.
- Schedule appointments between doctors and patients.
- Maintained confidentiality of doctor, staff, and patient information to uphold trust and comply with HIPAA regulations.
- Communicate medical results to patients under clinical supervision.
- Adhere to policy and procedures during all activities.
- Assisted with admissions and treatment following established protocols.
- Maintain confidentiality of all doctor, staff, and patient information.
- Completed accurate documentation of patient visits to support efficient care and record-keeping.
- Notified appropriate staff when visitors arrive and maintained appointment scheduling.
- Oversaw security and telecommunications systems to ensure proper functioning and safety.
- Complied with procedures, rules, and regulations on keeping a safe and clean work environment.
Education
High School Diploma -
Savannah High School
Savannah, GeorgiaSkills
- Electronic health records
- Appointment scheduling
- Patient data management
- HIPAA compliance
- Microsoft tools
- Time Management
- Verbal communication
- Phone etiquette
- Call management techniques
- Patient communication
- Conflict resolution
- Critical Thinking
Timeline
Front Desk Receptionist
ENT Associates of Savannah
06.2024 - Current
Front Desk Rep
South Coast Health
01.2023 - 03.2024
Front Desk Rep
Optim Orthopedics
04.2022 - 12.2022
Unit Clerk
St Joseph/Candler
11.2013 - 11.2022
High School Diploma -
Savannah High School