Jamaya Myers
Customer Service Specialist
Port Wentworth,GA
Summary
Reliable and hard-working student working toward a B.S. in Clinical Psychology. Detail-oriented with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Trained to deliver quality service and to exceed expectations using interpersonal skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Hotel Front Desk Receptionist
Best Western Hotel
Savannah, GA
04.2022 - Current
- Answered and transferred phone calls to correct departments and personnel with quality service.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
Resident Advisor
Georgia Southern University
Savannah, GA
08.2020 - 05.2021
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted positive relations between residents and staff.
- Strategized to improve resident care and satisfaction to better accommodate resident needs.
- Solved grievances and complaints by collaborating with residents.
Administrative Assistant
2Safe Consulting Group
Savannah, GA
12.2018 - 08.2020
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Clinical Psychology
Georgia Southern University
Savannah, GA 08.2019 - Current
Skills
Multi-line phone systems
Welcoming guests
Problem-solving skills
File management
Planning and Coordination
Data Entry
Google Workspace
Flexible and Adaptable
Certification
Microsoft Office Certified
Timeline
Hotel Front Desk Receptionist
Best Western Hotel
04.2022 - Current
Resident Advisor
Georgia Southern University
08.2020 - 05.2021
Bachelor of Science - Clinical Psychology
Georgia Southern University
08.2019 - Current
Administrative Assistant
2Safe Consulting Group
12.2018 - 08.2020