Vanessa Jones
Portland
Summary
Esthetician, massage therapist, and front desk professional with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
6
6
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Receptionist
Adeline Wellness Spa
Portland
05.2025 - Current
- Greeted clients warmly upon arrival at the wellness spa.
- Managed appointment scheduling for various spa services efficiently.
- Answered phone calls and addressed client inquiries promptly.
- Assisted in processing payments and handling transactions accurately.
- Maintained cleanliness and organization of reception area consistently.
- Provided information about spa services and promotions to clients.
- Coordinated with therapists to ensure smooth client service delivery.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Handled client feedback and resolved minor issues effectively.
Licensed Aesthetician
Adeline Wellness Spa
Portland
05.2025 - Current
- Provided skincare consultations to clients, assessing individual needs and preferences.
- Administered facials using professional products tailored for various skin types.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Educated clients on proper skincare routines and product usage for optimal results.
- Collaborated with team members to create a welcoming environment for clients.
- Researched new trends in esthetics to enhance service offerings and client satisfaction.
- Followed protocols for infection control practices such as sanitation and disinfection procedures.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Set up patient rooms and sterilized equipment.
- Recommended at-home skincare regimens tailored to each client's individual needs.
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Educated clients on skin care procedures and products.
- Provided excellent customer service and skincare treatments to clients.
- Analyzed client's skin using magnifying lamps or other diagnostic equipment.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Ensured compliance with safety standards during all procedures.
Aesthetician
VJ Skin & Body
Houston
03.2019 - 09.2023
- Provided personalized skin care consultations for diverse client needs.
- Performed facial treatments using advanced techniques and products.
- Educated clients on proper skin care routines and product usage.
Education
Licensed Massage Therapist - Massage Therapy
Laurel School of Massage
Houston, Texas 08.2022 - 05.2023
Licensed As Aesthetician, And Nail Tech - Aesthetics/ Nails
360 Degrees Beauty
Houston, Texas 07.2018 - 07.2019
GED
Pittsburgh, PASkills
- Appointment scheduling
- Customer relationship management
- Infection control practices
- Facial administration
- Product education
- Problem solving
- Attention to detail
- Time management
- Sales expertise
- Sensitive skin care
- Skincare treatments
- Facials and microdermabrasion
- Galvanic current treatments
- Skin rejuvenation
- HydraFacials
Certification
- State of Maine Aesthetician License
- State of Maine Massage Therapist License
Timeline
Receptionist
Adeline Wellness Spa
05.2025 - Current
Licensed Aesthetician
Adeline Wellness Spa
05.2025 - Current
Licensed Massage Therapist - Massage Therapy
Laurel School of Massage
08.2022 - 05.2023
Aesthetician
VJ Skin & Body
03.2019 - 09.2023
Licensed As Aesthetician, And Nail Tech - Aesthetics/ Nails
360 Degrees Beauty
07.2018 - 07.2019
GED